Specialist, Product & Process

Evo; Burnaby; Hybrid; CAD 82,899 - 103,624; Full time

Benefits offered by this job

Wellness account

Pension plan

Flexible benefits

Job summary

Evo Car Share in Burnaby, BC is seeking a Specialist, Product and Process to support the Senior Manager in navigating daily issues, driving projects, and evolving Evo’s products and services. You will translate data insights into actionable improvements and mentor teammates in a fast-paced, member-focused environment.

You will collaborate with cross-functional teams, manage issues, and assist in training and SOP development while aligning with business goals and safety standards.

Qualifications

• 2–4 years of experience in operations, product management, or consulting.
• University degree in business, product management, or computer science.
• Clean BC Driver License Class 7 or better.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Detail-oriented with ability to work in a fast-paced technical environment.
• Cohesive team player with reliability and urgency.
• Ability to translate business needs into clear, concise requirements.
• Experience in the shared mobility industry is a plus.

Responsibilities

• Foster an engaging work environment with motivation, trust, and integrity, while championing change management and safety.
• Collaborate with Evo team and stakeholders to achieve business objectives and contribute to training and staff development.
• Lead troubleshooting efforts for Evo services to ensure exceptional customer satisfaction.
• Track and prioritize production issues, coordinating communication and escalations.
• Coordinate marketing campaigns, administrative tasks, and product configurations supporting Evo products and services.
• Collaborate with the Mobility Tech team and external vendors on projects and improvements.
• Define business requirements, create user stories, and lead UAT and product testing.
• Develop SOPs and training materials to align with team needs and system updates.

Skills

Creative thinking

Communication skills

Customer service

Mentoring

Stakeholder management

Problem solving

SQL queries

Team collaboration

Education

University degree in a relevant field

Tools

MS Office

CRM systems

Job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

Specialist, Product and Process

As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the development of EVO’s products and services. Being a key member of the product department, you bring an enthusiastic and innovative mindset, which will support business objectives towards growth and expansion alongside.

Who You Are

• Exceptional creative thinking and communication skills with a natural ability to establish effective working relationships across all levels of stakeholders.
• You’re dedicated to providing an exceptional customer service experience.
• You can mentor and inspire others to create an engaging work environment and deliver exceptional member experiences.
• You love learning about the evolution of the car sharing space in BC and continuously seek out areas to implement improvements.
• You can translate complex data and metrics and share your insights.
• A fast-paced environment with complex projects, changing priorities and competing deadlines is no problem for you.
• You’re a problem solver. Organized yet flexible, you thrive in a workplace where things may change in an instant.
• You’re able to quickly learn and master operational platforms, CRM systems, and business tools, serving as a subject matter expert and key resource for software-related questions, issues, and process improvements across Evo.

Once here, you will:

• Foster an engaging work environment by promoting motivation, trust, and integrity, while championing change management and ensuring workplace safety and security.
• Collaborate with Evo Team members and stakeholders to achieve business objectives, participate in team building activities, and contribute to training, onboarding, and staff development initiatives.
• Execute responsibilities and decisions with a member-centric approach, actively seeking opportunities to go the extra mile, and leading troubleshooting efforts for all Evo services to ensure exceptional customer satisfaction.
• Track and prioritize production issues, coordinating communication and identifying escalations.
• Coordinate and execute marketing campaigns, administrative activities, and business configurations supporting Evo products and services, including campaign setup, product configuration updates, operational processes, and related business initiatives.
• Collaborate with the BCAA Mobility Tech team and external vendors to support technical projects, system enhancements, issue resolution, testing activities, and ongoing platform improvements.
• Analyze market competitors, identify new business needs, and propose enhancements to increase departmental efficiencies, while assisting in streamlining workload and automating processes to improve overall productivity alongside.
• Collaborate in defining Business Requirements, creating user stories, and leading User Acceptance Testing (UAT) and product testing under the guidance of the Senior Manager, Product & Process.
• Develop Policy and Procedure tools, conduct general training on car sharing applications, and plan training sessions for system updates, ensuring alignment with team members' needs.
• Contribute to the creation of Standard Operating Procedures (SOPs) and training materials, analyze interdepartmental processes for improvement, and represent the Senior Manager, Product and Process in meetings and projects when required.

What You Bring

• Minimum of 2-4 years of relevant experience in operations, product management, and consulting.
• University Degree in a relevant field (e.g. Business Administration, Product Management, Computer Science).
• Clean BC Driver License Class 7 or better.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• A keen eye for detail and demonstrated abilities working in a fast-paced technical environment.
• Cohesive team player and team builder with the ability to cultivate trust, lead through reliability and accountability, and drive outcomes with a strong sense of urgency as both a teammate and project partner.
• Strong attention to detail, with the ability to translate business needs into clear, concise, and comprehensive requirements while considering all aspects of the product, user experience, and operational impact.
• Ability to analyze and interpret complex data, perform basic SQL queries, and provide technical support across business systems, file formats, and operational tools.
• Experience in the shared mobility industry is considered an asset.

The salary range for this position is $82,899.60 to $103,624.44 and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

Please note that this is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

Shape your future with us. We’ve got you covered.

• Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
• At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
• Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
• You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
• You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
• You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
• We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
• And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].