Product & Process Specialist: Drive Car Sharing Growth

BCAA; Burnaby; Hybrid; CAD 83,000 - 104,000; Full time

Benefits offered by this job

Wellness account

Flexfits Benefits Program

Health care spending account

Pension plan

Employee discounts

Job summary

BCAA's Evo Car Share team is seeking a Specialist, Product and Process to support the Senior Manager in day-to-day operations, drive projects, and develop Evo’s products and services. You will be a key SME across Evo platforms, translating data into actionable insights and guiding process improvements.

The role emphasizes collaboration with internal teams and external vendors, delivering customer-centric solutions in a fast-paced environment, with a focus on operational excellence and change

Qualifications

• 2–4 years of relevant experience in operations, product management, and consulting.
• University Degree in a relevant field (e.g. Business Administration, Product Management, Computer Science).
• Clean BC Driver License Class 7 or better.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to analyze and translate business needs into clear requirements while considering product, UX, and operational impact.

Responsibilities

• Foster an engaging work environment, promote motivation, trust, integrity, and change management.
• Collaborate with team members and stakeholders to achieve business objectives and support training and staff development.
• Lead troubleshooting for Evo services to ensure exceptional customer satisfaction.
• Track and prioritize production issues and coordinate communication and escalations.
• Coordinate and execute marketing campaigns, administrative activities, and product/configuration updates.
• Collaborate with Mobility Tech team and external vendors on technical projects and platform improvements.
• Analyze market competitors and identify new business needs to improve productivity and automate processes.
• Define Business Requirements, write user stories, and lead UAT and product testing with guidance.

Skills

Operations

Product management

Consulting

Stakeholder mgmt

Education

University Degree in Business Administration

Product Management

Computer Science

Tools

MS Office

SQL

CRM systems

Business tools

Job description

BCAA's Evo Car Share team is seeking a Specialist, Product and Process to support the Senior Manager in day-to-day operations, drive projects, and develop Evo’s products and services. You will be a key SME across Evo platforms, translating data into actionable insights and guiding process improvements.

The role emphasizes collaboration with internal teams and external vendors, delivering customer-centric solutions in a fast-paced environment, with a focus on operational excellence and change