Specialist, Product & Process

BCAA; Burnaby; Hybrid; CAD 83,000 - 104,000; Full time

Benefits offered by this job

Wellness account

Flexfits Benefits Program

Health care spending account

Pension plan

Employee discounts

Job summary

BCAA's Evo Car Share team is seeking a Specialist, Product and Process to support the Senior Manager in day-to-day operations, drive projects, and develop Evo’s products and services. You will be a key SME across Evo platforms, translating data into actionable insights and guiding process improvements.

The role emphasizes collaboration with internal teams and external vendors, delivering customer-centric solutions in a fast-paced environment, with a focus on operational excellence and change

Qualifications

• 2–4 years of relevant experience in operations, product management, and consulting.
• University Degree in a relevant field (e.g. Business Administration, Product Management, Computer Science).
• Clean BC Driver License Class 7 or better.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to analyze and translate business needs into clear requirements while considering product, UX, and operational impact.

Responsibilities

• Foster an engaging work environment, promote motivation, trust, integrity, and change management.
• Collaborate with team members and stakeholders to achieve business objectives and support training and staff development.
• Lead troubleshooting for Evo services to ensure exceptional customer satisfaction.
• Track and prioritize production issues and coordinate communication and escalations.
• Coordinate and execute marketing campaigns, administrative activities, and product/configuration updates.
• Collaborate with Mobility Tech team and external vendors on technical projects and platform improvements.
• Analyze market competitors and identify new business needs to improve productivity and automate processes.
• Define Business Requirements, write user stories, and lead UAT and product testing with guidance.

Skills

Operations

Product management

Consulting

Stakeholder mgmt

Education

University Degree in Business Administration

Product Management

Computer Science

Tools

MS Office

SQL

CRM systems

Business tools

Job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear. BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

Snag this opportunity as a Specialist, Product and Process with our Evo Car Share Team. As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the development of EVO’s products and services. Being a key member of the product department, you bring an enthusiastic and innovative mindset, which will support business objectives towards growth and expansion alongside.

Who you are Exceptional creative thinking and communication skills with a natural ability to establish effective working relationships across all levels of stakeholders. You’re dedicated to providing an exceptional customer service experience. You can mentor and inspire others to create an engaging work environment and deliver exceptional member experiences. You love learning about the evolution of the car sharing space in BC and continuously seek out areas to implement improvements. You can translate complex data and metrics and share your insights. A fast-paced environment with complex projects, changing priorities and competing deadlines is no problem for you. You’re a problem solver. Organized yet flexible, you thrive in a workplace where things may change in an instant. You’re able to quickly learn and master operational platforms, CRM systems, and business tools, serving as a subject matter expert and key resource for software-related questions, issues, and process improvements across Evo.

Once here, you will:

• Foster an engaging work environment by promoting motivation, trust, and integrity, while championing change management and ensuring workplace safety and security.
• Collaborate with Evo Team members and stakeholders to achieve business objectives, participate in team building activities, and contribute to training, onboarding, and staff development initiatives.
• Execute responsibilities and decisions with a member-centric approach, actively seeking opportunities to go the extra mile, and leading troubleshooting efforts for all Evo services to ensure exceptional customer satisfaction.
• Track and prioritize production issues, coordinating communication and identifying escalations.
• Coordinate and execute marketing campaigns, administrative activities, and business configurations supporting Evo products and services, including campaign setup, product configuration updates, operational processes, and related business initiatives.
• Collaborate with the BCAA Mobility Tech team and external vendors to support technical projects, system enhancements, issue resolution, testing activities, and ongoing platform improvements.
• Analyze market competitors, identify new business needs, and propose enhancements to increase departmental efficiencies, while assisting in streamlining workload and automating processes to improve overall productivity alongside.
• Collaborate in defining Business Requirements, creating user stories, and leading User Acceptance Testing (UAT) and product testing under the guidance of the Senior Manager, Product & Process.

What you bring

• Minimum of 2-4 years of relevant experience in operations, product management, and consulting.
• University Degree in a relevant field (e.g. Business Administration, Product Management, Computer Science).
• Clean BC Driver License Class 7 or better.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• A keen eye for detail and demonstrated abilities working in a fast-paced technical environment.
• Cohesive team player and team builder with the ability to cultivate trust, lead through reliability and accountability, and drive outcomes with a strong sense of urgency as both a teammate and project partner.
• Strong attention to detail, with the ability to translate business needs into clear, concise, and comprehensive requirements while considering all aspects of the product, user experience, and operational impact.
• Ability to analyze and interpret complex data, perform basic SQL queries, and provide technical support across business systems, file formats, and operational tools.
• Experience in the shared mobility industry is considered an asset.

The salary range for this position is $82,899.60 to $103,624.44 and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%. Please note that this is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

Shape your future with us. We’ve got you covered. Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious. At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities. Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.

You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving. You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth. You’ll become a BCAA member, with access to the great deals and discounts that go along with it. We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members. And…time flies when you’re having fun at Evo! We’re always looking for amazing people like you.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].

Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province. At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.

We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.