Specialist, Patient Care

Shoppers Drug Mart Specialty Health Network; Mississauga; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative team at a leading health and wellness provider in Canada. As a Patient Care Specialist, you will play a crucial role in supporting patients through their healthcare journey. This position offers an exciting opportunity to work closely with patients and healthcare professionals, ensuring they receive the best possible care and support. You'll be at the forefront of patient advocacy, helping to navigate reimbursement processes and providing essential information about treatment options. With a commitment to inclusivity and collaboration, this role promises to be both rewarding and impactful, making a real difference in the lives of Canadians. Embrace this chance to grow your career in a supportive environment that values your contributions.

Benefits

Competitive Salaries

Great Benefit Package

Employee Share Ownership Plan

Professional Training and Development

Goodlife Gym Discount

RRSP/Pension Plans

Shoppers Drug Mart Discount

Qualifications

• 2-3 years of experience in healthcare or pharmaceutical industry.
• Strong computer skills in a Windows environment.

Responsibilities

• Act as a single point of contact for patients and physicians.
• Conduct welcome calls and inform patients about program offerings.
• Coordinate program services to ensure access to therapy.

Skills

Customer Service

Communication Skills

Analytical Skills

Attention to Detail

Team Collaboration

Education

College Diploma

University Degree

Tools

MS Office

Customer Relationship Database

Job description

time left to apply End Date: February 22, 2025 (27 days left to apply)

job requisition id R2000536308

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Patient Care Specialist

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!

What you will do:

• Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
• Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required
• Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
• Understands the molecule(s) in full detail
• Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
• Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
• Administers financial means tests and manages all aspects of financial assistance within the program as applicable
• Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training
• Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
• Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
• Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

What you will need:

• College Diploma or University degree is required
• 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e., physicians, nurses, pharmacists)
• Experience with public (provincial and federal) and private third-party drug reimbursement plans
• 2-3 years’ experience in a Customer Service or Call Centre setting
• Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
• Demonstrated ability to work successfully within a fast-paced, team-based environment
• Excellent communication skills, written and verbal, to interact effectively with patients and clients
• Demonstrated ability to analyze and interpret information, data, and regulations.
• Demonstrated ability to pay attention to details and make decisions using sound judgement.
• Flexible to work longer hours, overtime as required
• Able to work flexible hours between 8:00AM to 8:00PM

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.