Bilingual Specialist, Patient Care

Shoppers Drug Mart Specialty Health Network; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in Canada is seeking a Bilingual Specialist in Patient Care to enhance patient experiences. The role involves serving as the primary contact for patients, ensuring quality service, and collaborating with healthcare professionals. Ideal candidates will have relevant experience in healthcare, strong communication skills, and the ability to work in a dynamic environment. Join us to contribute to patient care and support our mission of wellness and inclusivity.

Benefits

Competitive salaries

Benefits

Discounts

Professional development opportunities

Qualifications

• 2-3 years’ experience in healthcare or pharmaceuticals with patient interaction preferred.
• Experience with public and private drug reimbursement plans.

Responsibilities

• Serve as the main contact for patients and physicians involved in the program.
• Conduct welcome calls and obtain patient consent.
• Advocate for patients by exploring funding options.

Skills

Bilingualism

Communication

Analytical Skills

Decision-Making

Education

College Diploma or University Degree

Job description

Bilingual Specialist, Patient Care

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Locations: 1685 Tech Ave, Mississauga, ON | Full-time | Posted 14 Days Ago | End Date: June 4, 2025 | Job Requisition ID: R2000562073

About Shoppers Drug Mart

We’re innovating health and wellness in Canada, offering prescriptions, walk-in clinics, and a loyalty program. With over 1,300 stores nationwide, we are committed to building a talented team that values collaboration, kindness, and inclusivity.

Role Importance

The Specialty Health Network division is growing and offers a dynamic work culture with competitive salaries, benefits, discounts, and professional development opportunities. Join us to help strengthen our culture and support patients effectively.

Basic Function

The Patient Care Specialist (PCS) acts as the primary contact for patients enrolled in support programs, ensuring high-quality service and positive patient experiences throughout their treatment journey.

Scope

The PCS collaborates with other specialists and case managers to deliver comprehensive support, focusing on patient outcomes and key performance indicators.

Responsibilities

1. Serve as the main contact for patients and physicians involved in the program.
2. Conduct welcome calls, introduce the program, and obtain patient consent.
3. Inform patients about program offerings like case management, reimbursement support, and training.
4. Maintain expert knowledge of medication details and reimbursement mechanisms.
5. Advocate for patients by exploring funding options and managing documentation for reimbursements.
6. Coordinate services to ensure prompt access to therapy, including training and medication delivery.
7. Collaborate with team members to address patient needs and escalations.
8. Follow policies to report adverse events and product complaints promptly.

Requirements

• College Diploma or University Degree
• 2-3 years’ experience in healthcare or pharmaceuticals, with patient interaction preferred
• Experience with public and private drug reimbursement plans
• Customer service experience in a call center environment
• Strong computer skills; bilingualism (French & English) preferred
• Excellent communication, analytical, and decision-making skills
• Flexibility to work extended hours between 8:00 AM to 8:00 PM

Why Work Here?

Gain retail industry experience, enjoy discounts, and participate in online learning. We value ownership, care, and community involvement.

Success Factors

We seek authentic, trustworthy individuals who are adaptable and thrive in a fast-paced environment. If you align with our values and are responsive to change, apply today.

Additional Information

Employment Type: Full-time | Role Type: Regular

We celebrate Canada's diversity and are committed to accommodating applicants with disabilities during the recruitment process. Apply through Employee Self Service (ESS) on Workday if available.