Specialist, Maintenance Quality Assurance

Porter Airlines Inc.; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Porter Airlines Inc. in Toronto seeks an Internal Auditor to drive the MQAP audits and safety culture within the SMS framework. You will plan and perform internal audits, design comprehensive checklists, and ensure compliance with CARs and Porter manuals while coordinating external audits of contracted organizations.

Responsibilities include CAP development, audit follow-up, and collaboration across departments to uphold quality standards and regulatory conformance, including IOSA ISARPs.

Qualifications

• 1+ years of aviation and QA experience in AMO, AOC or MRO environment.
• Post-secondary education in an aviation-related field or equivalent experience.
• Ability to obtain and maintain airport security clearance.
• Must hold a valid passport and be able to travel worldwide.
• Knowledge of CARs is required; FARs is a key asset.
• Familiarity with IOSA auditing principles and ISARPs is an asset.
• Experience with AMOS or similar maintenance software is a key asset.
• Familiarity with technical data sources (AMM, AIPC, CMM, MTCM).

Responsibilities

• Internal Audit Planning: plan and conduct internal audits across all functions.
• External Audit Planning: plan and conduct external audits of contracted organizations.
• Design Audit Checklists: create checklists aligned with CARs and Porter manuals.
• Ensure IOSA Conformance: align checklists with ISARPs as applicable.
• Audit Follow-up / Closure: develop CAPs and monitor corrective actions to closure.
• Corporate Policy Compliance: adhere to Porter Manuals and SMS procedures.
• Inter-Departmental Teamwork: participate in MQAP meetings and cross-functional teams.
• SMS Investigations: conduct root cause analyses and corrective actions when needed.

Skills

Aviation QA experience

IOSA auditing knowledge

AMOS (maintenance software) knowledge

CARs knowledge

FARs knowledge

Diplomacy / impartiality

Education

Post-secondary aviation education

Equivalent education/experience

Tools

AMOS

Job description

Job Summary

Reporting to the Manager, Maintenance Quality Assurance, and supported by the Supervisor, Maintenance Quality Assurance; this position engages in the daily conduct and continuousimprovement of auditing activities within the Maintenance Quality Assurance Program (MQAP) established under Porter Airlines’ AMO / AOC / ATO certificates. This position also supports Porter Airlines’ safety culture by participating in core functions related to the internal Safety Management System (SMS).

Duties & Responsibilities

• Internal Audit Planning: Engage in the planning and conduct of internal audits encompassing all functions and elements necessary to confirm compliance with applicable regulations and approved manuals.


• External Audit Planning: Engage in the planning and conduct of external audits of contracted organizations including but not limited to maintenance arrangements, manufacturers, suppliers, and overhaul/repair facilities, etc.


• Design Audit Checklists: Design and develop detailed audit checklists encompassing all applicable functions and elements under Canadian Aviation Regulations (CARs) and Porter Airlines’ approved company manuals, including all functions related to contracted external organizations.


• Ensure IOSA Conformance: Ensure checklists are in conformance with any applicable IOSA Standards and Recommended Practices (ISARPs).


• Audit Follow-up / Closure: Review and/or recommend corrective action plans (CAPs), audit sample dispositions, and process improvements. Ensure audit progress is conducted in a timely fashion, including follow-ups for CAP effectiveness, and to final audit closure.


• Corporate Policy Compliance: Adhere to all applicable processes and procedures specified in Porter’s Corporate Operations Manual, MPM, MCM, SMS Manual and Audit Manual.


• Inter-Departmental Teamwork: Engage in MQA’s regular team meetings, MQAP Workshop meetings and Quarterly "All Teams" meetings. Engage in various inter-departmental team meetings as may be required.


• SMS Investigations: Conduct SMS investigations including root cause analysis and the development of corrective action plans (after SMS Investigator training has been provided internally).


• SMS General Participation: Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations and/or resulting from the MQAP; understand, comply with, and promote the Company Safety Policy.


• Other: Occasional tasks assigned.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.


• Teamwork: Working collaboratively with others to achieve organizational goals.


• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).


• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.


• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.


• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• 1+ years of aviation and QA experience, with applicable training certification/s while working within an AMO or AOC or MRO environment.


• Post‑secondary education in an aviation related field, or equivalent education / experience.


• Ability to obtain and maintain necessary airport security clearance is required.


• Must maintain a valid passport (plus any necessary long‑term visa for USA) and be able to travel to various locations worldwide when required.


• Knowledge of TCCA’s Canadian Aviation Regulations (CARs) is required.


• Knowledge of FAA’s Federal Aviation Regulations (FARs) is a key asset.


• Knowledge/experience in IOSA auditing principles and ISARPs is a key asset.


• Knowledge/experience in AMOS (maintenance management software) is a key asset.


• Familiarity with various Technical Data sources (AMM, AIPC, CMM, MTCM) is a key asset.


• Impartiality, integrity, tenacity, diplomacy and self‑reliance are key attributes for this role.


• Excellent time management, written and verbal communication skills; keen attention to detail.

Location

Toronto (Billy Bishop Toronto City Airport – YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast‑to‑coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.