Analyst, Airport Operations Quality Assurance

Porter Airlines Inc.; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Porter Airlines seeks an Airport Operations Quality Assurance Analyst to monitor and improve compliance across airport and ground handling activities, aligned with Transport Canada regulations and Porter SMS. The role emphasizes data-driven insights, trend analysis, and continuous process improvement to enhance safety and operational performance within Porter’s network.

Responsibilities include QA audits, KPI reporting, CAP development, and collaboration with Airport Operations, Training,

Qualifications

• University degree or equivalent education/experience.
• 3–5 years in quality/safety assurance or data analysis.
• ISO/ASQ auditor certification preferred.
• Lean Six Sigma / PMP knowledge.
• Strong data interpretation and reporting skills.
• Excellent written and verbal communication.

Responsibilities

• Analyze operational performance, safety and inspection data to identify trends and non-compliance.
• Develop and maintain QA dashboards and KPIs using Excel, Google Sheets, Tableau or Power BI.
• Collaborate with Process and Training departments to close gaps.
• Conduct QA audits and inspections across Porter network including start-up inspections.
• Ensure compliance with Porter Airport Operations Standards, policies, and regulations.
• Prepare audit reports and CAPs; track corrective actions to closure.

Skills

Data analysis

Trend analysis

Analytical thinking

Communication

Safety awareness

Education

University degree

ISO/ASQ auditor

Lean Six Sigma/PMP

Tools

Excel

Google Sheets

Tableau

Power BI

Job description

The Airport Operations Quality Assurance Analyst is responsible for monitoring and improving operational compliance across airport and ground handling activities to ensure adherence to company standards, Transport Canada regulations, airline requirements, and Porter's Safety Management System (SMS)

The role supports operational excellence through trend analysis, corrective action tracking, procedural reviews, quality assurance audits, and continuous improvement initiatives related to aircraft damage, ramp, baggage, passenger handling, and weight & balance operations.

This position works closely with Airport Operations leadership, Airports Process & Training, Porter Safety and airline stakeholders/partners to identify operational risks, improve procedural compliance, and enhance operational safety and efficiency.

This role demands strong analytical capabilities with the ability to interpret and represent operational data, identify trends, assess operational risk, and provide data-driven recommendations to improve compliance, safety, and operational performance across airport operations.

Duties & Responsibilities

• Analyze operational performance, safety and inspection data to identify trends, recurring discrepancies, procedural non-compliance, emerging operational risks and procedural improvement opportunities.
• Develop and maintain QA dashboards, KPI monitoring, compliance metrics, and trend reports using reporting tools such as Excel,Google sheets, Tableau , Power BI, or similar.
• Collaborate with Process and Training departments to identify procedural gaps and recommend targeted improvement initiatives.
• Utilize KPI-driven metrics to monitor operational and safety performance.
• Conduct operational quality assurance audits and inspections across Porters network, including Station start-up inspections and vendor oversight.
• Monitor compliance with:
  Porter Airport Operations Standards
  Company policies and SOPs
  Transport Canada regulations
  IOSA and ISAGO requirements
  Safety Management System (SMS) requirements
• Prepare detailed audit reports, corrective action plans (CAPs), and compliance summaries
• Track and follow up on corrective and preventive actions to ensure timely closure and effectiveness.
• Support investigations relating to operational irregularities, aircraft damage, baggage discrepancies, loading deviations, or safety events.
• Review operational procedures, manuals, checklists, and work instructions to ensure regulatory and operational compliance.
• Knowledge of Transport Canada and Canadian Transportation Agency requirements is an asset
• Actively participates in Porter’s Safety Management System (SMS), including reporting hazards and incidents, and promotes the Company’s Safety Policy.
• Other duties as assigned

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• University degree and/or acceptable combination of education, training and/or related work experience
• Minimum of 3-5 years of experience in Quality assurance, Safety assurance, Data Analysis, or equivalent.
• Certified Auditors are preferred (ISO/ASQ)
• Demonstrated experience utilizing PMP and/or Lean Six Sigma principles
• Demonstrated knowledge and/or experience in quality management principles and quality assurance is preferred
• Strong analytical and critical thinking skills with the ability to interpret operational data, identify trends, determine root causes, and provide data-driven recommendations to improve compliance, safety, and operational performance.
• Superior written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to adapt quickly to new situations, problem solve and affect positive change in a fast paced, dynamic environment
• Ability to Tavel across Porter’s network - Primarily Canada, USA, Mexico, Caribbean (25%-40% depending on operational requirement)
• Flexibility and availability to work varied hours, including weekends, if required.
• Able to obtain and hold all required security clearances, airport passes, and along with the ability to travel internationally (Canada, USA, Mexico, Caribbean)

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.