Specialist IT III

Signet Jewelers Limited; Markham; On-site; CAD 60,000 - 90,000; Full time

Job summary

Signet Jewelers Limited is seeking an IT Specialist to provide tier 2 technical support and system management across the organization. You will install, configure, and maintain computers, software, and network devices while monitoring systems and solving issues to keep operations efficient.

You will develop PowerShell scripts to automate processes, manage user access, and ensure security as well as documenting resolutions and creating self-service KBAs for end users.

Qualifications

• 3-5 years of experience in a technical support role.
• Strong troubleshooting, diagnosing, and problem-solving skills.
• Strong knowledge of computer hardware, networking, and software.
• Experience with IT systems such as Microsoft Windows, macOS, iOS, Citrix, AWS, and Active Directory.
• Experience with PowerShell scripting.
• Experience with IT management tools such as Microsoft Intune and SCCM.

Responsibilities

• Provide tier 2 support for hardware, software, and network related issues.
• Install, configure, and maintain computers, software applications, and network devices.
• Monitor systems, troubleshoot problems, and elevate complex issues as needed.
• Manage user access to systems and applications, ensuring proper permissions and security.
• Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
• Ensure systems are updated, secure, and operating efficiently.
• Provide guidance and training to end users on IT systems, software, and best practices.
• Develop and maintain self‑service KBAs for end users to resolve common issues and requests without IT intervention.
• Promote effective use of IT resources to improve productivity.
• Collect feedback from users to identify recurring issues and recommend improvements.
• Document incident resolutions in tickets and knowledge base articles (KBAs).
• Assist with IT security measures and ensure compliance with policies.
• Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives.
• Support team efforts in managing IT inventory, including hardware and software assets.

Skills

Troubleshooting

System administration

Networking

PowerShell scripting

Active Directory

Cloud services

Tools

Microsoft Intune

SCCM

Citrix

AWS

Windows

macOS

iOS

Job description

IT Specialist

The IT Specialist provides technical support and assistance to users across the organization, ensuring smooth operation of computer systems and networks.

Responsibilities

Technical Support & System Management

• Provide tier 2 support for hardware, software, and network related issues.
• Install, configure, and maintain computers, software applications, and network devices.
• Monitor systems, troubleshoot problems, and elevate complex issues as needed.
• Manage user access to systems and applications, ensuring proper permissions and security.
• Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
• Ensure systems are updated, secure, and operating efficiently.

User Assistance & Training

• Provide guidance and training to end users on IT systems, software, and best practices.
• Develop and maintain self‑service KBAs for end users to resolve common issues and requests without IT intervention.
• Promote effective use of IT resources to improve productivity.
• Collect feedback from users to identify recurring issues and recommend improvements.

Documentation, Security, Collaboration & Projects

• Document incident resolutions in tickets and knowledge base articles (KBAs).
• Assist with IT security measures and ensure compliance with policies.
• Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives.
• Support team efforts in managing IT inventory, including hardware and software assets.

Qualifications

• 3-5 years of experience in a technical support role.
• Strong troubleshooting, diagnosing, and problem‑solving skills.
• Strong knowledge of computer hardware, networking, and software.
• Experience with specific IT systems and technologies such as Microsoft Windows, macOS, iOS, Citrix, AWS, and Active Directory.
• Experience with PowerShell scripting.
• Experience with IT management tools such as Microsoft Intune and SCCM.