Operations, Supervisor, Transport

gategroup; Mississauga; On-site; CAD 60,000 - 85,000; Full time

Job summary

gategroup is seeking an Operations Transportation Supervisor for our Toronto Flight Kitchen. You will oversee a large team of drivers and staff, ensuring safety, on-time performance, and adherence to the labour plan in a fast-paced, 24/7 environment.

Reporting to the Director, Service and Delivery, you will manage a workforce of 100+ drivers, drive productivity improvements, and collaborate with HR and support departments to sustain high standards of efficiency and compliance.

Qualifications

• Minimum 2+ years of supervisory experience in labour-intensive operations.
• Ability to pass Transport Canada security screening.
• Strong leadership and communication skills.
• Experience managing 80+ hourly employees; union environment is a plus.
• Comfortable working a 24/7 schedule including evenings, weekends, and holidays.

Responsibilities

• Supervise labour planner, team leads, drivers and assistants.
• Develop, coach, and retain staff; implement corrective action as needed.
• Ensure labour plan is executed and daily schedules are validated.
• Carry out safety audits and ensure compliance with MP and airline security requirements.
• Prepare management reports on labour and safety metrics.
• Train employees on SOPs for safety and productivity.

Skills

Labour planning

Leadership

Staff supervision

Safety compliance

Coaching

Education

Diploma/Degree in business or operations management

High school diploma (alternative with supervisory experience)

Tools

Microsoft Office

AVOP license (asset)

Job description

Overview

We’re looking for motivated, engaged people to help make everyone’s journeys better. Position Summary: We are looking for someone with a passion for Operations Leadership for a position in our Toronto Flight Kitchen. If you have strong leadership skills and high-level labour planning experience, this is an opportunity to take your career to the next level. Reporting to the Director, Service and Delivery, the Transportation Supervisor oversees the day-to-day operations of our Transport Team which is comprised of 100 plus Drivers that work in an extremely time sensitive industry. You will be working with your peers and team leads to ensure our goals around safety, security, on-time performance, and efficiency are met. As we are a 24hr/day, 7 days per week operation, you must be able to work various shifts including evenings, weekends, and holidays.

Essential Duties and Responsibilities

• Responsible for supervising a labour planner, team leads, drivers and driver assistants
• Responsible for employee development and retention
• Responsible for performance evaluation, coaching, counseling, and preparing corrective action for employees and liaises appropriately with HR and other supporting departments.
• Develops, recommends, and implements short and long term goals for the department
• Validates Driver’s daily schedule and confirms operation is executing on the labour plan
• Performs airside ramp safety audits to ensure all relevant SOP’s are being followed
• Ensures that all employees are in compliance with Transport Canada, and YVR Airport Authority security and badging requirements
• Responsible to ensure the fleet is maintained to company standards including regular interior and exterior cleaning
• Responsible for safety, quality, and compliance with airline customer & regulatory requirements as well as company policies and procedures
• Constantly strives to meet or exceed all financial goals related to labour utilization and expenses
• Prepares management reports (ex. Incident reports, labor reports etc.) as required
• Trains and monitors employees on Gate Gourmet standard operating procedures to ensure maximum safety and productivity

Education

Diploma/Degree from accredited post-secondary institution – ideally with a focus on business or operations management - OR High school diploma combined with commensurate supervisory experience.

Work Experience

• 2+ years supervisory experience working in a labour-intensive operation

Job Skills Required

• Must have the ability to pass Transport Canada security screening to obtain a Restricted Area Identity Card (RAIC)
• Must have the ability to obtain an Airside Vehicle Operating Permit (AVOP license) to drive airside while managing operations
• Strong and effective leadership skills, and the ability to successfully manage a staff of 80 plus hourly employees
• Current or previous labor relations experience is a plus, but not required
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change
• Ability to train the employee group on Gate Gourmet standard operating procedures and airline customer requirements as required
• Ability to provide both corrective and positive feedback to employees daily
• Ability to work with multiple departments to ensure a smooth flow of work from start to final delivery
• Experience managing employees in a Union environment is an asset
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities
• Strong organizational and analytical skills required
• Strong written and oral communication skills
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
• Basic computer skills with working knowledge of Microsoft Office products required

If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.