Specialist, Flight Operations Training & Recruitment

Porter Airlines Inc.; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Porter Airlines Inc. in Toronto offers a Hybrid Specialist role focused on Flight Operations Training & Recruitment.

You will coordinate pilot training administration, planning, records, and KPI development across all Porter fleets. You will work with Flight Operations, Crew Planning, Safety, People & Culture and other stakeholders to deliver training and recruitment activities efficiently, accurately, and in compliance with regulations.

Qualifications

• Post-secondary education in Aviation, Business, Training, or related field.
• 2+ years supporting aviation training, recruitment, or operational coordination.
• Experience analyzing operational data and developing dashboards/KPIs.

Responsibilities

• Support day-to-day delivery of pilot training and recruitment across fleets.
• Coordinate planning, scheduling, training resource allocation, and course administration.
• Administer and optimize the Training Management System (TMS) and LMS with regulatory compliance.
• Develop, implement, and maintain dashboards and KPIs with the Manager, Flight Operations Training & Recruitment.
• Leverage data analytics and AI tools to monitor performance and drive improvement.
• Identify workflow inefficiencies and support process improvements across the department.

Skills

Data analysis

Dashboards

KPI reporting

AI tools

Google Workspace

Tableau

LMS

TMS

Project coordination

Communication

Education

Post-secondary education in Aviation, Business, Training

Equivalent education/experience

Tools

LMS

TMS

Tableau

Google Sheets

Google Drive

Job description

Job Summary

The Specialist, Flight Operations Training & Recruitment supports the efficient delivery of pilot training and recruitment activities across all Porter Airlines fleets. This role is responsible for coordinating training administration, planning activities, records management, operational reporting, KPI development, and departmental workflow processes that support the organization's unified training strategy.

Working closely with Flight Operations, Crew Planning, Safety, People & Culture, and other operational stakeholders, the Specialist ensures training and recruitment activities are delivered efficiently, accurately, and in compliance with regulatory requirements and company standards. Through data analysis, performance reporting, AI-enabled tools, and continuous improvement initiatives, this role provides operational insights that support decision-making, enhance departmental performance, and contribute to the organization's continued growth.

Duties & Responsibilities

• Support the day-to-day delivery of pilot training and recruitment activities across all fleets


• Coordinate planning, scheduling, training resource allocation, and course administration in collaboration with pilot training planners and operational stakeholders


• Administer and continuously optimize the Training Management System (TMS) and Learning Management System (LMS), ensuring training records and documentation are accurate, complete, and maintained in accordance with regulatory requirements and company standards


• Develop, implement, and maintain operational controls, dashboards, reporting processes, and key performance indicators (KPIs) in partnership with the Manager, Flight Operations Training & Recruitment


• Leverage data analytics, dashboards, and AI tools to monitor departmental performance, identify trends, maintain data integrity, and provide actionable recommendations that support operational decision-making and continuous improvement


• Analyze training and recruitment data to identify trends, measure departmental performance, and recommend opportunities to improve operational effectiveness


• Identify workflow inefficiencies and support process improvement initiatives across the Flight Operations Training & Recruitment department


• Coordinate communication between Flight Operations Training & Recruitment, Crew Planning, Flight Operations, Safety, People & Culture, and other operational stakeholders to support departmental priorities


• Support pilot and instructor onboarding, training coordination, forecast tracking, and administrative workflow management


• Promote compliance with company procedures, regulatory requirements, approved training programs, and operational standards


• Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and incidents encountered in daily operations while promoting the Company's Safety Policy


• Perform other duties as assigned

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.




• Teamwork: Working collaboratively with others to achieve organizational goals.




• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).




• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.




• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.




• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Post-secondary education in Aviation, Business, Training, or a related field, or an equivalent combination of education and experience


• 2 or more years of experience supporting aviation training, recruitment, operational coordination, or related functions


• Experience analyzing operational data and developing reports, dashboards, and key performance indicators (KPIs) to support decision-making


• Experience administering or supporting Learning Management Systems (LMS), Training Management Systems (TMS), or similar platforms is considered an asset


• Experience coordinating projects or departmental initiatives is considered an asset


• Experience using AI tools, including agentic AI, to support reporting, workflow optimization, and operational effectiveness


• Proficiency with Google Workspace, including Google Sheets, and experience using reporting or business intelligence tools (e.g., Tableau) is considered an asset


• Strong analytical, organizational, communication, and interpersonal skills, with the ability to manage multiple priorities, maintain attention to detail, exercise initiative, and work effectively both independently and collaboratively in a fast-paced environment


• Demonstrated resilience and ability to balance competing priorities while working across multiple projects and with diverse stakeholders

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.