Senior Coordinator, Communications

Porter Airlines Inc.; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Porter Airlines Inc. in Toronto seeks a generalist Communications professional to support internal and external communications, media relations, crisis management, events, and community engagement, in English and French.

You will help develop social media strategies and content with agency partners. Duties are split 75% communications and 25% social media, including writing materials, coordinating events, managing media lists, and producing multimedia content; you will join the Emergency

Qualifications

• Post-Secondary Degree/Diploma in Journalism, Communications, Public Relations or related discipline
• More than one year of progressive Communications experience
• Bilingual English/French proficiency
• Exceptional writing and editing skills; adaptable to different audiences
• Multimedia content development for social media and internal communications
• Experience using graphics/editing software such as Canva, Photoshop, Premiere Pro
• Event management and coordinating with suppliers
• Ability to multi-task and prioritize in a fast-paced environment
• Strong interpersonal and relationship-building skills
• Willingness to travel within Porter network and pass security screening

Responsibilities

• Communications – 75%: Supports overall communications efforts, writes materials for internal/external audiences, assists in planning and executing events, develops initiatives for Porter departments, contributes to team engagement, supports media relations, maintains media lists, helps with crises/issues, communicates sustainability initiatives, and assists with partner/media flight requests, part of Emergency Response team.

Skills

Bilingual English/French

Writing & editing

Social media content development

Event planning & coordination

Crisis/issues communication

Team collaboration

Multi-tasking

Media relations support

Education

Post-Secondary Degree in Journalism/Communications/PR

Tools

Canva

Adobe Photoshop

Adobe Premiere Pro

Job description

Job Summary

Porter Airlines is the fastest growing airline in Canada. We are taking on more aircraft and expanding our network of destinations across North America, Mexico, the Caribbean, and Central America. This generalist position supports Porter’s full range of internal and external communications, in both English and French. Responsibilities involve corporate communications, team engagement, media relations, crisis/issues management, special events, community engagement and other projects. This includes contributing to social media strategies and content creation together with agency partners.

Duties & Responsibilities

Communications – 75% of duties

• Supports overall communications efforts, proactively providing independent advice and critical thinking in a team environment
• Writes materials for internal and external audiences, including news releases, key messages, intranet, reports and emails
• Assists in planning and execution of internal/external events
• Develops and supports communications initiatives for all Porter departments and operational bases
• Contributes to team engagement initiatives that advance business strategies, including Executive Communications, People & Culture projects, and Rewards & Recognition
• Provides media relations support by facilitating timely responses and delivering Porter’s messages to its audiences
• Maintains a current media list and produces media coverage summaries
• Works with other team members to identify and resolve crises and issues
• Assists with communicating company sustainability initiatives
• Administer fulfillment of approved flight requests for partners and media
• Part of the Emergency Response team, including the administration of materials for the department in conjunction with the Director, Communications & Public Affairs, and the Safety department

Social Media – 25% of duties

• Collaborates with internal and agency teams to develop social media strategy and organic content to engage and build Porter’s online community
• Contributes to maintaining a robust editorial calendar
• Stays up-to-date on the latest social media practices
• Supports management of the social media inbox and identifies social influencers as part of ongoing content and community engagement strategies
• Administer fulfillment of approved flight requests for content creators
• Analyzes effectiveness of social media channels through standardized reporting
• Works closely with the Customer Relations team to support their lead role in online customer support and community management. This requires message development, issues management, monitoring and responding to posts using social media management software
• Produces multimedia content, including video, for various channels
• Identifies opportunities to enhance social media interaction with customers, partners and the general public
• Participates in executing photo/video shoots

• Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Post-Secondary Degree/Diploma – Journalism, Communications, Public Relations or related discipline
• More than one (1) year of progressive Communications experience working for a brand or agency
• Bilingualism (English/French)
• Exceptional writing and editing skills; ability to adapt style to various audiences
• An intuition for engaging content and an understanding of the Porter brand voice
• Multimedia content development skills for social media and internal communications
• Capable of using graphics/editing software, such as Canva, Adobe Photoshop, Adobe Premiere Pro
• An understanding of the media and content creator communities
• Event management and organizational skills; liaising with suppliers
• Ability to multi-task and prioritize
• Exceptional interpersonal and relationship-building skills
• Ability to work on-call and monitor issues outside of typical business hours
• Flexible to travel within the Porter network on short notice
• Must pass security screening and qualify for secure airport access

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visitwww.flyporter.comor follow @porterairlines on Instagram, Facebook and X.