Hub Operations Coordinator, Part Time

Porter Airlines Inc.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Porter Airlines Inc. in Toronto is seeking a Hub Station Operations Coordinator to act as a central contact for hub station activities, coordinating information between internal teams and external partners to ensure safe, on-time turn performance.

The role involves communicating schedules, directing operations teams, using deployment software, and updating systems with gate assignments and delays to maintain the integrity of Porter’s scheduled operations.

Qualifications

• Minimum 2 years of experience in airline operations or related industry.
• Experience with scheduling and planning.
• Ability to multi-task in a fast-paced environment.
• Strong written and oral communication.
• Proactive, with safety awareness.

Responsibilities

• Serve as central contact for hub station operations, sharing information between internal and external teams.
• Communicate operational schedules and updates during irregular operations.
• Utilize live resource deployment software to assign resources and update plans.
• Monitor hub operations and take proactive actions to mitigate delays.
• Coordinate services for flight deck requests, including ground handling and catering.
• Prepare and distribute reports on operational performance and issues.

Skills

Airline operations

Scheduling

Customer service

Communication skills

Job description

Job Summary

Coordinates operations at Hub Stations and acts as a central point of contact for stakeholders involved in Hub Station Operations. They will collect and share information with various stakeholders as well as maintain the integrity of various systems, all in support of safe, on-time turn performance.

Duties & Responsibilities

• Act as a central point of contact for hub station operations, collecting and sharing information between internal and external teams including Porter’s System Operations Control Centre (SOCC), Porter’s Maintenance Operations Control (MOC), hub station operations teams, contracted ground handlers, airport service providers, airport authorities and others. Ensure that all concerned parties have timely, accurate information in order to make decisions and direct Porter’s operations.
• Communicate operational schedules, including timely updates in the event of irregular operations, and, in some cases, direct the activity of operations teams, contracted handlers and airport service providers in order to maintain the integrity of Porter’s scheduled operations.
• In some cases, utilize live resource deployment software to assign ramp/passenger service resources to specific operations and to update planned assignments based on operational requirements in support of a safe, on-time and efficient operation.
• Monitor hub station operations and take proactive action to mitigate operational delays.
• Arrange for services requested by the flight deck - including ground handling, grooming, catering, maintenance, additional fuelling and others - ensuring that service requests are met fully and expediently.
• Generate and maintain an aircraft tow and parking plan for each Hub Station and distribute the plan amongst all concerned stakeholders, ensuring aircraft are in position for on-time departures.
• Update Porter systems with gate assignments and coordinate with gate control authorities to resolve any gate conflicts.
• Update departure times for delayed flights in the Airport Collaborative Decision Making (A-CDM) system for those Hub Stations where one exists in support of efficient Airport Operations.
• Enter delay codes into Porter systems as directed by station operations team members. Seek out missing information as necessary to ensure that all delays from Hub Stations are coded in an accurate and timely manner.
• Prepare and distribute reports, including but not limited to shift reports, as directed by department leaders and to ensure accurate documentation of operational performance and issues.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as assigned by the Hub Manager from time to time.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Ability to work on a permanent basis in Canada.
• Minimum 2 years of experience in airline operations or a related industry is required.
• Having Ramp and Customer Service experience is considered a strong asset.
• Must be computer savvy.
• Experience with scheduling and planning is a strong asset.
• Holding a radio license is an asset.
• Must have previous experience in a fast paced environment and ability to multi-task.
• Able to effectively and professionally communicate both orally and in writing.
• Able to collaborate and operate effectively as part of a cross functional team.
• Has a proactive approach to work, can solve problems and maintain a positive attitude in the face of operational disruptions.
• Strong organizational skills, detail oriented and able to effectively manage multiple tasks.
• Clear attendance record and flexibility to work rotating morning and overnight shifts, weekends and holidays.
• Able to obtain Transport Canada Restricted Area Identification Card (Security Clearance)

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.