Specialist, Customs

XPO Logistics, Inc.; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

XPO Logistics is seeking a Customs Specialist in Mississauga. This role involves assisting customers with inquiries related to shipping and customs, processing shipments for timely service, and ensuring compliance with customs regulations. Candidates should have strong communication skills, bilingual abilities in English and Spanish, and familiarity with the transportation industry.

Benefits

Full health insurance benefits available on day one

Life and disability insurance

Earn up to 13 days PTO over your first year

9 paid company holidays

401(k) option with company match

Education assistance

Qualifications

• 1 year of related work experience.
• 2 years of office experience preferred.
• Experience with customs brokerage and transportation is a plus.

Responsibilities

• Assist customers with inquiries about international shipping.
• Communicate with customs brokers to ensure clearance of shipments.
• Process shipments to ensure on-time service.

Skills

Strong computer and typing skills

Bilingual in English and Spanish

Strong problem-solving skills

Excellent written communication skills

Excellent verbal communication skills

Pleasant phone etiquette

Ability to multitask

Ability to prioritize workload

Organizational skills

Tools

Microsoft Office

Job description

What you’ll need to succeed as a Customs Specialist at XPO

Minimum qualifications:

• 1 year of related work experience
• Strong computer and typing skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
• Bilingual in English and Spanish
• Cross-border and customs brokerage experience
• Working knowledge of the transportation industry
• Strong problem-solving and investigative skills to bring issues to resolution
• Excellent written and verbal communication skills
• Pleasant and professional phone etiquette
• Able to multitask, prioritize workload and remain highly organized

About the Customs Specialist job

Pay, benefits and more:

• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions and requests for information
• Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
• Recognize and resolve documentation errors
• Assist drivers with shipment and trip information relative to crossing the border
• Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
• Maintain accurate shipment history and audit integrity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Accommodation email must include:

• Your name
• Job title with location (city/province) and requisition ID
• A clear description of the disability accommodation that you are seeking