Specialist, Customs

XPO; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading global provider of transportation services is seeking a Customs Specialist. In this role, you will assist customers with inquiries, communicate with customs to ensure efficient shipment clearance, and resolve documentation errors. Ideal candidates should have strong computer skills, be bilingual, and have a keen eye for detail to ensure smooth operations.

Benefits

Full health insurance benefits available on day one

Life and disability insurance

Earn up to 13 days PTO over your first year

9 paid company holidays

401(k) option with company match

Education assistance

Qualifications

• 1 year of related work experience.
• 2 years of office experience preferred dealing with corporate customers.
• Bilingual in English and Spanish is a strong asset.

Responsibilities

• Assist customers with inquiries related to international shipping and customs.
• Communicate with customs brokers to ensure shipment clearance.
• Process shipments and maintain accurate shipment history.

Skills

Computer skills

Problem-solving

Communication

Bilingual (English and Spanish)

Tools

Microsoft Office

Job description

What you’ll need to succeed as a Customs Specialist at XPO

Minimum qualifications:

• 1 year of related work experience
• Strong computer and typing skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights, and weekends

Preferred qualifications:

• 2 years of office experience dealing with corporate customers or inbound/outbound call center experience
• Bilingual in English and Spanish
• Cross-border and customs brokerage experience
• Working knowledge of the transportation industry
• Strong problem-solving and investigative skills to bring issues to resolution
• Excellent written and verbal communication skills
• Pleasant and professional phone etiquette
• Ability to multitask, prioritize workload, and remain highly organized

About the Customs Specialist job

Pay, benefits, and more:

• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Assist internal and external customers with inquiries related to international shipping, customs requirements, shipment tracing, billing, invoicing, and information requests
• Communicate with customs brokers and customers to ensure shipment clearance and prevent delays
• Recognize and resolve documentation errors
• Assist drivers with shipment and trip information for border crossings
• Process shipments and trips to ensure on-time service and seamless border crossings
• Maintain accurate shipment history and audit integrity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. We seek employees who enjoy challenges and can communicate effectively. Join us to leverage your skills and experience for mutual growth. We are committed to diversity and equal opportunity employment.

If you need a reasonable accommodation during your job search or application process, please email us with a description of the accommodation needed, your name, the job title with location and requisition ID, and a description of the disability.