Senior Specialist, Customs

RXO, Inc.; Burnaby; On-site; CAD 85,962,000 - 100,289,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Disability insurance

EFAP

Career development

Paid time off

Job summary

RXO, Inc. in Burnaby, BC, is seeking a Senior Specialist, Customs Operations to support import/export operations and ensure regulatory compliance. You will advise clients on customs requirements, classification, and trade programs, while coordinating with internal teams to maintain seamless processes across North America.

The role requires a CCS designation and 5 years in customs brokerage. It offers a CAD hourly compensation between $30.00 and $35.00, with potential bonus or commission and a

Qualifications

• Bachelor's degree or equivalent education and experience.
• 5 years of experience in customs brokerage and trade compliance.
• Certified Customs Specialist (CCS) designation required or highly preferred.
• Experience with Cargowise or Descartes systems is advantageous.

Responsibilities

• Analyze, process and monitor customs entries to ensure compliance with laws and regulations.
• Coordinate with internal and external partners to ensure smooth import/export operations.
• Maintain regular client communication to advise on customs requirements, tariff classifications and trade programs.
• Serve as trusted advisor and primary contact for complex customs matters.
• Collaborate with other departments to complete operational tasks (accounts, IT requests, etc.).
• Stay updated on customs laws and global trade developments to provide up-to-date information.
• Develop and update standard operating procedures for consistent service delivery.
• Guide and mentor junior staff, fostering an inclusive team culture.

Skills

Communication skills

Organizational skills

Analytical skills

Education

Bachelor's degree or equivalent

5 years of customs brokerage experience

Certified Customs Specialist (CCS) designation

Tools

Cargowise or Descartes

CARM / CERS / OGD portals

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $30.00-$35.00 CAD hourly. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Senior Specialist, Customs Operations at RXO, you join our growing Canada customs team that emphasize on efficiency, compliance and customer service. You will play an essential role in maintaining seamless import/export operations, ensuring compliance with all applicable laws and regulations, and providing our clients with customs support in complex international trades.

Become a part of our growing, dynamic team and help drive operational excellence across our Customs Brokerage organization.

What Your Day-to-day Will Look Like

• Timely analyze, process and monitor customs entry to ensure compliance with all applicable laws and regulations.
• Active coordination and communication with internal and external partners to ensure smooth import/export operations.
• Maintain regular communication with clients to provide strategic advice on customs requirements, OGD requirements, tariff classifications, CARM client portal, duty drawback, and other trade programs.
• Focus on providing excellent customs service and building strong client relationships by being as a trusted advisor and point of contact for complex customs matters.
• Collaborate with other internal departments to complete operational tasks including account setup, accounts payable and receivable, IT requests, etc.
• Stay up-to-date on customs laws & regulations and ever-changing global trade landscape to ensure our clients getting first-hand customs information.
• Develop and update operational procedures to ensure services are delivered in a consistent and efficient manner.
• Provide guidance and direction to junior staffs by sharing knowledge, experience and fostering an inclusive and respectful team culture.

At a Minimum, You'll Need

• Bachelor's degree or equivalent combination of education and experience
• 5 years of experience in customs brokerage and trade compliance
• Working experience with CARM, CERS, OGD portals
• Strong knowledge of customs laws/regulations
• Certified Customs Specialist (CCS) designation
• Excellent communication, organizational, and analytical skills
• Experience with Cargowise or Descartes system

It'd Be Great If You Also Have

• Certified Trade Compliance Specialist (CTCS) designation
• Experience with other trade programs including duty drawback and customs ruling
• Experience conducting compliance reviews and investigations
• Experience developing and delivering training programs
• Knowledge of freight forwarding or carrier operation.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Supplemental medical, dental, and vision plans to keep you at peak performance
• Pension plan with an employer matching contribution
• Company-paid disability and life insurance
• Mental health resources and Employee & Family Assistance Program (EFAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here.