Special Services Representative

Worldwide Flight Services (WFS); St. Thomas; On-site; CAD 32,000 - 45,000; Full time

Benefits offered by this job

DailyPay

Awardco rewards

Medical options

Travel discounts

Wellness programs

401k plan

Internal mobility

Job summary

Worldwide Flight Services (WFS) is looking for a Passenger Service Agent to assist passengers with special needs, including unaccompanied minors, VIPs, and wheelchair assistance, at our airport locations.

You will escort customers, help with luggage, and ensure safe, on-time service delivery while maintaining a welcoming, compliant environment. The role requires strong customer focus and adaptability in a fast-paced setting.

Qualifications

• HS Diploma, GED or Equivalent.
• Passenger Service Plan/Training required.
• FAA/Dangerous Goods Awareness preferred.

Responsibilities

• Assist and transport passengers requiring wheelchair assistance to/from assigned gate.
• Carry, push, lift, or pull luggage for any passenger requesting assistance.
• Safely lifts passengers up/down stairs of aircraft and in/out of wheelchairs.
• Escort VIP passengers and unaccompanied minors to/from flights and meeting adults as needed.
• Read flight info and service details to ensure correct passenger routing.
• Tag baggage to ensure correct destination.
• Gather wheelchairs and return them to staging area for reuse.

Skills

Adaptability

Conduct

Safety & Security

Customer focus

Listening

Problem analysis

Sociability

Stress management

Education

HS Diploma/GED

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Assists passengers who have special requirements, such as unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.

Responsibilities

• Assists and transports passengers requiring wheelchair assistance to/from assigned gate.
• Carries, pushes, lifts, or pulls luggage for any passenger requesting assistance.
• Safely lifts passengers up/down stairs of aircraft and in/out of wheelchairs.
• Escorts VIP passengers and unaccompanied minors to/from flights and/or to meet a receiving adult.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure passengers are taken to the correct destination.
• Properly tags baggage to ensure they are routed to the correct destination.
• Gathers wheelchairs in the concourse and returns them to the staging area for use.

Minimum Requirements

• HS Diploma, GED or Equivalent.
• Passenger Service Agent Learning Plan
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• OJT - Passenger Assistance Equipment as required

Preferred Skills

• Adaptability: The ability to remain fully functional by adapting to changing circumstances (environment, procedures, people).
• Conduct: Making a good first impression and sustaining it for a long time.
• Ensure Safe & Secure environment: The ability to consider S&S as the number one priority at all times, respecting compliance, rules and regulations in all actions taken into the role.
• Focus on Customer: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account.
• Listening: The ability to show one absorbs and understands important (non-) verbal information and to ask further questions when necessary.
• Problem Analysis: The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details.
• Sociability: The ability to be comfortable in people's company, to meet people easily, to mingle freely.
• Stress Management: The ability to perform under pressure and in adversity.

Physical Requirements/Working Conditions

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.