Event & Bar Attendant (Casual)

Gexel Telecom International Inc.; Red Deer; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

15% in lieu of vacation

Job summary

Red Deer Polytechnic is seeking an Event & Bar Attendant to support ANSS events across campus, providing high-quality bar and concession service with a focus on customer satisfaction.

You will set up and break down equipment, assist with registrations, coordinate with contractors, and troubleshoot basic AV to ensure smooth events. Evening and weekend hours apply. 15% in lieu of vacation noted in benefits.

Qualifications

• High school diploma or equivalent.
• AGLC Pro-Serve certification.
• Class 5 Driver's License.
• Criminal Record Check required.

Responsibilities

• Manage operations for user group bookings and events.
• Set up and take-down of equipment for events.
• Troubleshoot basic AV tech to ensure clients can operate the tech.
• Meet and greet clients and ensure events run smoothly.
• Coordinate with internal/external contractors during events.
• Provide excellent customer service to all groups/clients.
• Assist with registration, décor, and staffing as needed.
• Report issues to the Events Services Lead Attendant or Coordinator.
• Support ticketing or cash handling if required.

Skills

Excellent people skills

Multi-tasking

Customer service background

Oral communication skills

Safety awareness

Basic AV tech skills

Event / conference setup

Education

High school diploma or equivalent

AGLC Pro-Serve

Class 5 Driver's License

Criminal Record Check

Job description

Position Summary

Reporting to the Hospitality Services Coordinator, the Event & Bar Attendant is an enthusiastic, customer service driven position assisting on delivering, servicing and implementing Ancillary and Sport Services (ANSS) events across campus.

The Event & Bar Attendant is responsible for maintaining client satisfaction during events, is diplomatic when dealing with clients and troubleshoots calmly and effectively. This position provides high-quality bartending and concession services during conferences and events that take place at the Red Deer Polytechnic Arts Centre, Gary W. Harris Canada Games Centre, and a variety of additional venues across main campus. This position also assists ANSS with a variety of initiatives and projects as required in support of client service excellence.

Position Responsibilities

• Performs all operations pertaining to user group bookings and events.
• Performs set-up and take-down of all equipment as required for each user group / event.
• Trained in basic AV tech to be able to troubleshoot all technology for each user group / event and ensures that clients are able to operate the technology properly.
• Meets and greets clients and ensures all aspects of their event runs smoothly.
• Liaises with internal and external contractors (including but not limited to: food services, janitorial services, security, etc) to troubleshoot during events.
• Provides an excellent customer service experience to all internal and external user groups /clients.
• Prepares delegate conference packages, nametags, and staffs registration tables during conferences / events.
• Assists with décor creation and set up as needed.
• Reports to the Events Services Lead Attendant and/or Coordinator any issues and other feedback from the event.
• Supports ticketing services either in the box office or scanning of tickets as required.
• May be required to maintain a float, handle cash and perform a cashout at the end of a shift.
• Makes key customer service decisions that will exceed the expectations of user groups / clients.
• Ability to work independently when needed at events.
• Ensures the strict adherence to all institutional procedures and expectations during events.
• Listens to client concerns with empathy and acts appropriately with an empowered and customer experience driven response.
• The Attendant is trained to communicate Health and Safety procedures to all user groups / clients through their awareness, proactivity, and response to a wide variety of situations across campus.
• Moves equipment, furniture and other resources during an event as required to ensure client satisfaction in conjunction with event agreement.
• Presents self in a professional manner at all times. RDPlogo wear will be supplied and appropriate dress must be worn.

Bar Service & Concession Service

• Provide quality, responsible bar service and concession service throughout Red Deer Polytechnic venues as required.
• Setting up and cleaning up bar service and concession service.
• Restocking and inventorying bar and concession items.

Other Related Duties

• During peak periods and/or unexpected absences, the Events Services Attendant will be trained to provide coverage for other positions as determined by the Director, Ancillary and Sport Services, Manager, Conference and Accommodation Services and Supervisor.
• Other tasks or projects as directed/requested by the Director, Ancillary and Sport Services, Manager, Conference and Accommodation Services and Supervisor.
• Provides campus tours when necessary.
• Other related duties as assigned.

Required Qualifications

• High school diploma or equivalent to about 12 years of schooling.
• AGLCPro-Serve
• Class 5 Drivers License
• Criminal Record Check

Preferred Qualifications

• Excellent people skills, organization, adaptability and flexibility
• Ability to multi-task
• Customer service background/above average oral communication skills
• Computer skills
• Safety awareness
• Basic AV Technical skills
• Event / conference set up

Benefits and Compensation Information

An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.

Desired Start Date

September 30, 2026

Hours of Work

Hours of work will vary and includes evening and weekends

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity orexpression.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.