Spa Guest Services Lead: Elevate Guest Wellness

EverWild; Calgary; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme

Health benefits

Staff discounts

Room for advancement

Free spa access

Food & beverage discounts

Staff events

Job summary

Everwild Nordic Spa & Hotel in Canmore, AB seeks a Spa Guest Services Manager to lead our spa front desk, concierge, and attendant teams, delivering warm, intuitive service and a standout guest journey. You will recruit, coach, and build a collaborative culture with empathy and excellence to inspire the team and guests alike.

Salary is Dependant on Experience and you will report to the Spa Manager, shaping a culture of mindfulness, ritual spa experiences, and operational excellence across all

Qualifications

• Experience in spa, wellness, or hospitality leadership.
• Experience managing teams and developing staff.
• Excellent guest service and communication abilities.

Responsibilities

• Oversee daily spa guest services operations and front desk.
• Lead and develop the spa concierge and attendant teams.
• Ensure seamless guest journeys from arrival to departure.

Skills

Spa leadership

Team management

People development

Guest service

Communication

MS Office

Job description

Everwild Nordic Spa & Hotel in Canmore, AB seeks a Spa Guest Services Manager to lead our spa front desk, concierge, and attendant teams, delivering warm, intuitive service and a standout guest journey. You will recruit, coach, and build a collaborative culture with empathy and excellence to inspire the team and guests alike.

Salary is Dependant on Experience and you will report to the Spa Manager, shaping a culture of mindfulness, ritual spa experiences, and operational excellence across all