Spa Front Desk Sales Associate

Hand & Stone - Burlington; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading wellness spa as a Front Desk Sales Associate, where you'll engage clients, sell memberships, and ensure a top-notch service experience. This role thrives on customer interaction and offers flexible scheduling, along with a competitive pay structure that includes commissions. Ideal candidates are passionate about wellness, have great sales skills, and excel in fast-paced settings. Don't miss the chance to advance your career in a supportive environment focused on client satisfaction and wellness.

Benefits

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Proven sales experience, preferably in wellness or related fields.
• Strong multitasking abilities and calmness under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and check in clients with warmth and professionalism.
• Sell spa memberships and promote services.
• Handle bookings, cancellations, and manage scheduling efficiently.

Skills

Customer service

Sales proficiency

Multitasking

Attention to detail

Communication skills

Tech-savvy

Job description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Are you a people person with exceptional customer service, the art of sales, and a passion for wellness? We're looking for a Front Desk Sales Associate who thrives in a very fast-paced environment and takes pride in creating memorable experiences for every guest. Are you excited to work in a positive environment with opportunity for growth, apply now!

About the Role:
As the first and last point of contact for our clients, you play a critical role in shaping the spa experience. Your primary focus will be on selling memberships and upgrading services, while ensuring seamless, warm, and professional service at every touchpoint. This is a multifaceted role requiring emotional intelligence, attention to detail, and a high level of organization.

Key Responsibilities:

• Greet and check in clients with warmth and professionalism, always using their name and sharing yours
• Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
• Guide clients through service options, upgrades, and current promotions
• Confidently and consistently sell spa memberships and packages, gift cards, and upgrades
• Answer phones, handle bookings, cancellations, and schedule adjustments efficiently to optimize schedule
• Confidently and courteously uphold spa policies in the face of challenges or push back
• Assist clients in high-stress or emotional states with empathy and care
• Manage multiple tasks at once, from answering phones to retail sales
• Maintain a clean, welcoming front desk and lobby area
• Collaborate with all members of the spa team to ensure smooth daily operations
• Outreach to clients who haven't been in recently and sell current promotions
• Follow proper office procedures/file maintenance
• Constantly have an eye out to take initiative to elevate any areas of missed client service opportunities or spa inefficiencies

What We’re Looking For:

• A natural salesperson with proven experience in Sales, who thrives on meeting goals and connecting with people (Fitness or Wellness industry a plus)
• Strong multitasking skills and unwavering ability to stay calm under pressure
• Attention to detail and unwavering follow-through to ensure clients are always looked after
• Self-motivated, mature and reliable
• Excellent verbal and written communication skills
• A passion for wellness and helping people feel their best
• Tech-savvy and comfortable with booking/scheduling software
• Display a positive, energetic team oriented attitude
• Friendly and approachable
• Flexible availability, including evenings and weekends
  
  

Why Join Us?
· Competitive pay structure that includes commissions and incentives on top of hourly wage

· Discounts on products and services

· Flexible Schedule to fit your life; part time and full time hours available
· Group insurance benefits for full time employees

· Professional clean work environment

· Contribute to a place where clients leave feeling better than when they arrived

Ready to help others relax while you hustle behind the scenes? Apply today with your resume and a brief note about why this role is a perfect fit for you.

We are open 7 days a week, weeknights until 10pm, Saturdays until 6pm, and Sundays until 8pm. Being able to work a variety of shifts is important to the role. We offer a commission on membership sales, and product sales, on top of your hourly wage. Part time and full time hours are available.