Contracts Renewal Associate, Sales

Hexagon AB; Calgary; Remote; CAD 50,000 - 70,000; Full time

Job summary

Hexagon AB is seeking a Contract Renewal Associate to join their remote team in Canada. The role emphasizes customer service and sales support, focusing on contract renewals and engagement with customers. Ideal candidates will have a strong customer service background, with the ability to communicate effectively and ensure quality in contract management.

Qualifications

• 2+ years' experience in a sales support, customer service or administrative position.
• Solid understanding of CRM principles.
• Exceptional verbal and written communication skills.

Responsibilities

• Responsible for renewing, up-selling, and closing maintenance contracts.
• Preparation of quotations and proposals.
• Facilitate and coordinate across multiple teams.

Skills

Customer Service

Attention to Detail

Communication Skills

Sales Support

Analytical Skills

Education

Post-secondary education in Business Administration or similar

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

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Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is seeking a Contract Renewal Associate (Remote- Home Office any city in Canada) to join a high energy, customer service focused and positive Contract Lifecycle Sales team. The Contract Renewal Associate facilitates renewals direct with our Customers; provides support to the sales executives and their client base; and contributes to the attainment of financial and strategic organizational goals. The Contract Renewal Associate will also assist in ensuring our vendor status with Customers is active and accurate to accelerate Hexagon revenues. If you are an experienced Contract Renewal Associate who consistently goes above and beyond, we want you on our team!
• This role is a mix of Customer Service and working directly with Customers to renew existing contract agreement.
• Responsible for renewing, up-selling, and closing maintenance, service, and license contracts with a focus on increasing renewal sales
• Preparation of quotations and proposals
• Educates customers on business practices and associated contractual implications
• Ensures customer awareness and understanding of applicable product elements
• Ability and willingness to contribute to small projects, improvements, and efficiencies
• Perform basic information gathering and analysis as directed
• Updating ERP system and Salesforce
• Assist with maintenance of various vendor systems as required
• Facilitate and coordinate across multiple teams to ensure timely execution of actions with an eye for best practices
• Apply outstanding internal and external customer service skills

Education / Qualifications

• Reliable high-speed Internet connection and a dedicated home-office space to work undisturbed throughout the day
• Post-secondary education in Business Administration or similar with of 2+ years' experience in a sales support, customer service or administrative position OR 4+ years combined related experience (business administration, marketing, accounting, or customer support)
• Intermediate/advanced working knowledge and skills with Microsoft Word and Excel.
• Basic accounting knowledge and math skills
• Ability to proactively share knowledge, information, and initiate collaboration to solve problems
• Flexible and adaptable to changing requirements
• Exercise judgment within defined practices and procedures to determine appropriate action
• Establish and maintain effective customer relationships
• Impeccable attention to detail and quality of work
• Ability to establish priorities, work and think independently, and proceed with objectives with limited supervision
• Experience within large organizations and familiarity with supplier certification process
• Exceptional verbal and written communication skills

Preferred qualifications include:

• Working knowledge of Salesforce or similar enterprise level CRM software
• Solid understanding of CRM principles
• Experience in the computer/software industry
• General knowledge of contracts, contract terms, and systems
• Working knowledge of Microsoft Dynamics (Great Plains)

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.