Spa Experience Coordinator

Fairmont Waterfront; Municipality of Jasper; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Starting pay CAD 20.95 per hour

Retail commission and incentives

Service charge on treatments

Subsidized staff accommodation

Complimentary meal per shift

Employee travel program with discounts

Wellness program and staff discounts

Job summary

Fairmont Jasper Park Lodge is seeking a Spa Experience Coordinator to be the ambassador of exceptional service in our Fairmont Spa. You will provide detailed knowledge of spa offerings, ensure accurate guest information, and support seamless front and back-of-house operations.

Join a luxury environment in Jasper National Park, with a focus on guest experience, collaboration with hotel departments, and opportunities to grow within the Fairmont portfolio.

Qualifications

• Minimum 1 year of face-to-face customer service experience.
• Computer literacy in Word and Excel is required.
• Post-Secondary education in Hotel/Hospitality Management or equivalent work experience is an asset.
• First Aid and CPR - Basic Rescuer certification is required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.

Responsibilities

• Offer professional, friendly, and engaging service.
• Follow Spa policies, procedures, and service standards.
• Respond to telephone inquiries promptly and professionally and assist with Spa bookings.
• Be knowledgeable about Spa treatments and facilities to provide accurate information.
• Maintain guest reservation details and pass on pertinent information clearly.
• Coordinate with hotel departments to meet guest needs.
• Promote Spa services and products and meet booking quotas.
• Develop product knowledge to assist guests in treatment selection.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Reliability

Education

Post-Secondary hospitality education

Tools

Word

Excel

Job description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here,you’lldiscover a workplace that combines world-class hospitality with endless opportunities to explore and grow.

Nestled in Jasper National Park, our resort is more than a place to work,it’sa community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure.

Job Description

We invite you to join the world ofluxury hospitality atFairmontJasper Park Lodge,asour newSpaExperience Coordinator.As aSpaExperience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa.Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptionalexperience.

What you will be doing:

Reporting to theSpa Operations Manager,responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Follow all Spa policies,proceduresand service standards
• Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
• Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided withaccurateinformation and inquiries are responded to in complete detail
• Ensure that attention to detail is accuratelymaintainedwith each guest reservation and all guest requirements or issues are clearlystatedto ensure effective pass on
• Work with related hotel departments to ensure efficiency in meeting guest needs
• Meet and/or exceed booking quotas and promotions in the Spa
• Ability to promote Hotel services and amenities to encourage an exceptional resort experience
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
• Develop andmaintainstrong Product Knowledge of all Spa products,in order tobetterassistguests in treatment selection and promote product retail sales
• Following all safety and sanitation policies
• Responsible for the upkeep of SpaLounge and Locker Rooms by replenishing the items available to guestsutilizingthe lounge and the locker rooms
• Responsible for stocking and cleaning retail shelves,lockerroomsand the SPA Lounge
• Manage all spa front & back of the house duties
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 1 year experience in position withface to facecustomer service (e.g.front desk, receptionist)required
• Computer literacy in Word, Excel, Keyboard/data entryis an asset
• Post-Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
• First Aid and CPR - Basic Rescuer certificationrequired
• Excellent communication and organizational skills
• Strong interpersonal andproblem solvingabilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs,remainingcalm and courteous at all times

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,

• Starting rate of Pay: $20.95per hour
• 10% Retail commission and productincentives
• 1% Service Charge of every treatment
• Subsidized staff accommodationassistanceprovided
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor

About the Application Process:At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partnerAssessFirstprompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]