Sort Supervisor

Intelcom Courrier Canada INC; Kelowna; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Group insurance

RRSP program

Employee assistance program

Job summary

Intelcom | Dragonfly is a leader in last-mile logistics with a strong focus on safety and efficiency. This role oversees sorting, scanning, shipping, receiving, and inventory, while guiding a team of package handlers and maintaining compliance with Health & Safety standards.

The position emphasizes mentoring, performance monitoring, and continuous improvement in a fast-paced warehouse environment with shift-based schedules.

Qualifications

• Experience supervising warehouse operations and staff.
• Knowledge of health and safety protocols and audits.
• Ability to coach and mentor a logistics team.

Responsibilities

• Supervise sorting, scanning, and processing packages; manage returns and defective items.
• Oversee shipping, receiving, inventory and labor allocation.
• Mentor and schedule warehouse staff; monitor performance and compliance.
• Ensure warehouse cleanliness, data entry, and reporting.

Skills

Safety compliance

Operations management

Team leadership

Quality control

Warehouse organization

Job description

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Role

At the Heart of the Chain

Salary Range

$48,125.00 - $60,156.50

Core Duties

• Safety and Compliance Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment. Enforce safe working methods and behaviors within the team. Conduct safety audits and warehouse checks. Respond to emergencies as required.
• Operations management Supervise sorting, scanning, and processing packages (including defective items and returns). Ensure sorting operations are completed correctly and efficiently. Oversee shipping, receiving, dispatching, and inventory management. Unload trailers and verify freight against manifests. Unloading and Loading: Assign labor, unload pallets. Assist with Sorting, help with sorting packages and envelopes as needed. Inbound and outbound freight movement Management support, Confirm and communicate with optimization team on daily bases before start operations. Day-to-Day Monitoring, Track Line Haul operations, communicate with carriers, and monitor FMC for Amazon freight.
• Team leadership and monitoring Mentor and support Package Handlers during the sort process. Coach and mentor warehouse associates, including training new hires. Schedule warehouse associates. Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
• Quality control Conduct quality checkups and sorted freight and inbound and outbound process. Administration and reporting Perform data entry as needed. Complete and Submit Reports. Handle driver credentials, BOL exchange, and secure docking. cost control.
• Warehouse Organization & Maintenance Ensure warehouse cleanliness and organization. setup sorting layout.

Other duties as assigned.

Work Environment

Fast-paced warehouse setting with shift-based schedules.

Benefits

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

Company Culture

This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

See you soon! Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Why Work With Us

Make an Impact Every package delivered represents a promise kept to customers, businesses, and communities.

Keep Growing Build new skills, gain hands-on experience, and take on meaningful challenges.

Work as One Team Join a collaborative environment where people support one another, share ideas and celebrate success together.

Shape What’s Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day.

Experience Life at Intelcom

Inside Our Delivery Centres Experience a Tech Internship Explore Career Paths Find the Opportunity That’s Right for You Students Launch your career with meaningful projects, mentorship, and hands-on experience. Delivery Centres Careers Help power the operations that keep our network moving every day. Head Office Careers Support innovation, technology, people, strategy, and business growth.

Diversity, Equity, and Inclusion

At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation. We embrace diversity, ensure equity, and foster a true sense of belonging.

Need Accommodations? Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.