Operations Supervisor

Intelcom Courrier Canada INC; London; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Group insurance

RRSP program

Employee Assistance Program

Growth opportunities

Job summary

Intelcom | Dragonfly is seeking a hands-on Warehouse Supervisor to lead daily operations at our Ontario site. You will oversee shipping, receiving, inventory, and driver bookings, while maintaining safety, quality, and on-time performance.

You’ll coach staff, monitor KPIs, prepare reports, and collaborate with the Operations team to optimize routes and processes. The role requires strong organization, communication, and a proactive approach to problem solving.

Qualifications

• Experience in warehouse operations and leadership roles.
• Ability to monitor KPIs and drive performance.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee shipping, receiving, dispatching, and inventory management.
• Conduct quality checks on returns and ensure proper processing.
• Create driver bookings and next-day route plans.
• Audit PODs and ensure compliance.
• Maintain daily logs and prepare reports for clients and managers.
• Lead, coach, and evaluate warehouse staff and drivers.

Skills

Team leadership

Logistics coordination

Safety compliance

Inventory management

Customer service

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role

At the Heart of the Chain Salary Range $48,125.00 - $60,156.50

Core Duties

Safety and Compliance

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
• Enforce safe working methods and behaviors within the team.
• Conduct safety audits and warehouse checks.
• Supervise warehouse traffic, van audits and ensure safe vehicle movements.
• Ensure warehouse cleanliness and organization.
• Respond to emergencies as required.

Cleaning, general housekeeping

Operations and Logistics

• Oversee shipping, receiving, dispatching, and inventory management. and package dispatching process.
• Conduct quality checkups on return pickups and return to the client process.
• Create/confirm driver bookings with relevant BPs.
• Generate the next day’s route plan and send optimization emails to the Optimization team.
• Conduct IDCs/Drivers check in/ out, loading Unload trailers and verify freight against manifests.
• Assist with sorting, scanning, and processing packages (including defective items and returns).

Reporting and Administration

• Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
• Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
• Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
• Complete daily timesheets and submit to the Station Manager.
• Perform data entry as needed.

Team leadership and Customer service

• Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
• Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
• Address delivery complaints, damages, or lost packages promptly.
• Ensure high service standards and customer satisfaction.
• Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.

Other duties as assigned

Other duties as assigned

Work Environment

Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Why Work With Us

Make an Impact Every package delivered represents a promise kept to customers, businesses, and communities.

Keep Growing Build new skills, gain hands-on experience, and take on meaningful challenges.

Work as One Team Join a collaborative environment where people support one another, share ideas and celebrate success together.

Shape What’s Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day.

Experience Life at Intelcom

See What’s It’s Like to Work Here Discover the people, teams, and opportunities behind our operations.

Inside Our Delivery Centres Experience a Tech Internship Explore Career Paths Find the Opportunity That’s Right for You Students Launch your career with meaningful projects, mentorship, and hands-on experience. Delivery Centres Careers Help power the operations that keep our network moving every day. Head Office Careers Support innovation, technology, people, strategy, and business growth.

Diversity, Equity, and Inclusion

At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation.We embrace diversity, ensure equity, and foster a true sense of belonging.

Need Accommodations?

Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.