Solutions Engineer

N-able; Ottawa; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking global software company as a Solutions Engineer, where your technical expertise will help partners maximize their investment. This hybrid role allows you to connect with diverse teams, providing guidance and solutions tailored to customer needs. You'll thrive in a fast-paced environment, using your skills in automation, networking, and problem-solving to drive partner success. With generous perks like medical coverage, PTO, and a pension plan, this is an opportunity to make a real impact while growing your career in a supportive setting.

Benefits

Medical, dental, and vision coverage

Generous PTO and observed holidays

2 Paid Volunteer Days per year

Pension Plan with company contributions

Employee Stock Purchase Program

Discounted gym access

Community giving opportunities

Learning and development programs

Qualifications

• Experience in a customer-facing technical role, especially within MSPs.
• Strong communication skills to convey complex ideas effectively.

Responsibilities

• Build relationships with partners to understand their technical needs.
• Provide technical advice and align solutions with products.
• Design custom monitoring and automation solutions.

Skills

Customer-facing technical role experience

Strong communication skills

Proficiency in Windows

Scripting and automation

Networking

Virtualization

Remote Monitoring solutions

Problem-solving skills

Education

Relevant technical degree

Job description

Join to apply for the Solutions Engineer role at N-able

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Join to apply for the Solutions Engineer role at N-able

Why N-able
IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. Join a team where you can make a difference!

Please note this is a hybrid role, therefore office attendance at the Ottawa or Morrisville Collaboration Hub is required.

What You'll Do

1. Build and Foster Relationships: Connect with partners to understand their needs, tech stack, and how they're using our products, ensuring they maximize their investment in N-able.
2. Technical Expertise and Guidance: Provide technical advice, delve into complex requirements, and align solutions with N-able products. Collaborate with partners to address product gaps and mentor colleagues.
3. Partner Success Advocacy: Represent our partners in technical discussions with Product Management and Development, demonstrating how they can optimize N-able products to grow their business.
4. Solution Design and Implementation: Work with partners to address their technical needs by designing custom monitoring, automation, and reporting solutions, sharing best practices.
5. Troubleshooting and Problem Solving: Resolve technical issues efficiently, involving Support or other teams as necessary.
6. Training and Enablement: Educate partners and internal teams to maximize product utilization.
7. Market and Competitive Insight: Use your industry knowledge to assist with customer migrations and provide insights to keep partners competitive.
8. Documentation and Accountability: Maintain clear records of interactions, updates, and solutions to ensure effective communication.

What You'll Bring

1. A proactive, curious mindset with a readiness to engage with partners and understand their technical needs.
2. Experience in a customer-facing technical role, especially within MSPs or selling to MSPs.
3. Strong communication skills to lead and convey complex ideas effectively.
4. Proficiency in Windows, scripting, automation, networking, and virtualization.
5. Experience with Remote Monitoring and/or PSA solutions is a plus.
6. Ability to thrive in a fast-paced environment, demonstrating initiative and independence.
7. Excellent self-management and customer service skills to handle multiple projects.
8. A relevant technical degree is preferred but not mandatory based on experience.
9. Willingness to travel up to 5-10% of the time.

Purple Perks

• Medical, dental, and vision coverage for employees and dependents
• Generous PTO and observed holidays
• 2 Paid Volunteer Days per year
• Pension Plan with company contributions
• Employee Stock Purchase Program
• Discounted gym access
• Community giving opportunities
• Learning and development programs

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company supporting companies worldwide with secure infrastructure and tools. We value strong relationships and a diverse team dedicated to making a difference in how our partners do IT.