Solutions Consultant, Workforce & HR

i qmetrix; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Job summary

Randstad Canada is seeking an experienced Learning Design Consultant to join their global learning and talent development team. This 6‑month contract focuses on designing high‑impact learning solutions for contact centers, distribution networks and customer‑facing teams.

You will lead end‑to‑end design, leveraging Articulate 360, Synthesia, and Adobe tools to build engaging digital modules, while collaborating with operational leaders to shape portfolio strategies and governance.

Qualifications

• 5+ years of hands-on instructional design experience for performance‑driven learning solutions.
• Strong proficiency in Articulate 360 (Storyline and Rise) for custom eLearning.
• Demonstrated experience with AI video tools (Synthesia) and multimedia production.
• Solid graphic design skills using Canva and Adobe Creative Suite.
• Excellent stakeholder management and ability to work with cross‑functional teams.

Responsibilities

• Lead end‑to‑end instructional design across scoping, analysis, storyboard, build, and revisions.
• Create engaging digital learning modules for contact centers and distribution networks.
• Produce motion graphics and video content using Synthesia, After Effects, and Premiere Pro.
• Maintain portfolio quality, UX improvements, and evaluation strategies.
• Ensure materials adhere to brand, accessibility, and governance guidelines.

Skills

Instructional design

Articulate 360

AI video tools

Video production

Graphic design

Project management

Communication skills

Education

Bachelor’s degree in Instructional Design / Educational Technology

Tools

Synthesia

Adobe After Effects

Premiere Pro

Canva

Adobe Photoshop

Adobe Illustrator

Job description

Our client, is seeking an experienced, creative Learning Design Consultant to join their global learning and talent development team. In this strategic consulting role, you will design and develop high-impact, engaging learning solutions that drive performance across diverse business channels—focusing primarily on contact centers, distribution networks, and customer-facing teams.

Full-time

Duration: 6-Month Contract (with high potential for extension)

Salary: CA$65,000.00–CA$75,000.00 yearly

Advantages

• Global Retail Brand Impact: Shape performance-driven learning programs for a world-renowned retail and lifestyle organization.
• Modern Authoring & AI Tooling: Hands‑on creation leveraging cutting‑edge learning platforms, including AI video generation (Synthesia), advanced motion graphics, and interactive eLearning software.
• Dynamic Cross‑Functional Exposure: Collaborate directly with operational leaders, subject matter experts, and business partners across distribution and customer experience channels.
• Flexible Contract Engagement: Secure a full 6‑month consulting contract with opportunities to influence long‑term learning portfolio strategies.

Responsibilities

• End‑to‑End Instructional Design: Lead and execute all phases of instructional design and development, including scoping, needs analysis, storyboarding, digital building, and SME‑driven revisions.
• Interactive Content Creation: Build highly engaging, interactive digital learning modules tailored for fast‑paced contact center and distribution center environments.
• Multimedia & Video Production: Create motion graphics, video content, and visual assets using Synthesia, Adobe After Effects, Premiere Pro, and Canva to elevate learner engagement.
• Portfolio Maintenance & UX Optimization: Support learning portfolio enhancements, user experience refinements, and evaluation strategies to measure performance outcomes.
• Content Governance: Ensure all learning materials adhere to enterprise business strategies, instructional design standards, brand guidelines, and accessibility best practices.
• Innovation & Best Practices: Act as a subject matter expert on emerging learning technology trends, AI‑driven development, and innovative instructional methodologies.

Qualifications

• Instructional Design Experience: 5+ years of hands‑on experience designing and developing performance‑focused learning solutions, ideally supporting contact centers, retail, or distribution center environments.
• Articulate 360 Mastery: Deep, expert‑level proficiency in Articulate 360 (both Storyline and Rise) for custom eLearning development.
• AI & Video Tool Proficiency: Demonstrated hands‑on experience with Synthesia (AI video generation) and video editing tools (Adobe After Effects and/or Premiere Pro).
• Graphic Design Skills: Strong visual design capability utilizing Canva, Adobe Photoshop/Illustrator, or equivalent graphic design applications.
• Stakeholder Management: Exceptional project management, communication, and interpersonal skills to build strong working relationships across cross‑functional teams under tight deadlines.
• Education: Bachelor’s degree in Instructional Design, Educational Technology, Organizational Development, Graphic Design, or equivalent professional experience.

Summary

If you are a creative Learning Design Consultant who pairs 5+ years of instructional design expertise with advanced Articulate 360 skills, AI video tools (Synthesia), and multimedia design (Adobe After Effects/​Premiere Pro), this 6‑month contract opportunity is an ideal next step. Bring your instructional design precision, video production flair, and collaborative mindset to our client's learning team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.