Solution Engineer (Pre-Sales)

ZipHQ, Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

ZipHQ, Inc. is seeking a Solution Engineer to support sales efforts by engaging with prospective clients, demonstrating our procurement platform, and ensuring smooth onboarding processes. Ideal candidates will have experience in B2B solutions and a strong ability to communicate technical value to various stakeholders. Join a company with a fast-paced environment and a commitment to innovation, with perks like equity, unlimited PTO, and comprehensive health benefits.

Benefits

Start-up equity

Full health, vision & dental coverage

Commuter benefit

Team building events & happy hours

Unlimited PTO

Apple equipment plus home office budget

401k plan

Qualifications

• At least 3 years of mid-market B2B solutioning experience.
• Ability to tailor messaging to diverse organizational levels.
• Strong solutioning mindset with customer focus.

Responsibilities

• Support customer-facing conversations and conduct solution demonstrations.
• Ensure seamless transition from sale to onboarding.
• Provide feedback to improve internal processes and product.

Skills

Solution selling skills

Discovery skills

Troubleshooting

Business and process acumen

Education

Educational background in procurement, accounting or computer information systems

Tools

iPaaS

APIs

ERPs (NetSuite, Sage, Workday, Oracle)

Job description

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

As a Zip Solution Engineer, you are the primary pre-sales technical point of contact for the Zip solution suite. Your role is to be a champion for Zip, helping our prospects understand how our application will deliver value to their organization, and where Zip fits with their procurement, finance and technology landscape. You are a partner in selling, fostering collaborative relationships with account executives and sales managers to drive deals to closure.

You are a trusted advisor to our prospective customers, giving them confidence that Zip can address their pain points, and helping translate their needs to our post-sales solutions consultants to ensure a successful deployment. You are a subject matter expert on our solution’s capabilities and our roadmap. You funnel customer feedback to influence our product development efforts and help our sales partners understand how our newly developed solutions or enhancements are most effectively communicated.

You are an innovative problem solver - applying that skill to both developing solutions for our customers as well as driving the growth of our Pre-Sales organization. You provide input and feedback to adapt and improve our sales motion as it evolves with our growth.

You Will

• Actively contribute to Zip’s sales efforts by supporting prospective customer-facing conversations, conducting discovery, demonstrating our solutions, handling questions, and overcoming objections to help our prospects see the value in choosing Zip.

• Own responsibility for responding to customer asks, including follow-up questions, demos, RFx and IT security questionnaires.

• Partner with the Sales team to deliver on our sales objectives.

• Partner with the Post-Sales Solutions Consultants to ensure our customers experience a seamless transition from sale to onboarding - communicating their needs and objectives with proper expectations set for successful delivery.

• Deliver feedback to help us grow and evolve - ranging from ZIP’s internal processes to the actual product as well as competitive insights and positioning.

Qualifications

• At least 3 years of mid-market B2B solutioning experience in a fast paced organization

• Ability to appeal and tailor messaging to cross functional audiences of varying organization levels, ranging from individual contributors to C-level executives

• Business and process acumen

• Strong solution selling skills - able to articulate the value of software solutions to customers, with messaging focused on how a solution addresses customers’ core pain points in a way that differentiates the solution

• Excellent discovery skills - able to lead customers through focused conversations to uncover pain, value, and our path to sales success

• Knowledge of key principles of software integration, including iPaaS and APIs

• Has a strong solutioning mindset - focused on how to help customers envision how our solution meets their needs

• Skilled in troubleshooting technical issues

• Self-starter and quickly able to grasp new technology

Nice to Haves

• Experience demoing, implementing or administering key applications such as ERPs (NetSuite, Sage, Workday, Oracle), CLMs, GRC, procurement or AP automation platforms

• Industry and / or solutioning experience with P2P / Fin-tech tools related to procurement, AP automation or payments

• Domain and / or educational background in procurement, accounting or computer information systems

• CPA, a plus

• Integration or development experience - especially with using REST APIs and middleware tools.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Full health, vision & dental coverage

• Commuter benefit

• Team building events & happy hours

• Unlimited PTO

• Apple equipment plus home office budget

• 401k plan

We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!