Solution Engineer - Loyalty Commerce (PBU)

Plusgrade; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

Plusgrade is seeking a Solution Engineer to lead technical pre-onboarding engagements for our loyalty commerce unit. You will own end-to-end integration design, validate API connectivity, and translate ambitious loyalty goals into scalable architectural frameworks across Amadeus, Sabre, and Navitaire.

You’ll collaborate with Business Development and Delivery teams, drive discovery workshops with senior stakeholders, and focus on long-term, scalable integration solutions while leveraging

Qualifications

• Experience with loyalty program data models and accrual/reward mechanics.
• Strong integration design experience across systems (Amadeus, Sabre, Navitaire) and APIs.
• Ability to translate complex architecture constraints into clear narratives for technical and executive audiences.

Responsibilities

• Lead technical pre-onboarding engagements and define end-to-end integration design.
• Validate API connectivity, member data models, and platform constraints for a seamless transition from pre-sales to post-signature execution.
• Drive discovery workshops with loyalty program directors, revenue leaders, and tech executives to align on integration frameworks.
• Collaborate with Business Development and Delivery teams to ensure scalable, long-term integration strategies.

Skills

Loyalty architecture

API integration

Technical communication

Data modeling

AI workflows

Tools

Amadeus

Sabre

Navitaire

Job description

Employment Type:

Permanent

Job Description

Solution Engineer

Airline and hospitality loyalty programs are complex, and bringing them to life requires someone who can architect the solution before the contract is even signed. We are looking for a technical consultant to step into high-stakes pre-onboarding engagements, own integration design end to end, and turn ambitious loyalty goals into scalable systems.

What You’ll Be Doing

You will serve as the technical lead during pre-onboarding for our loyalty commerce unit, partnering closely with Business Development and Delivery teams. You will drive discovery workshops with loyalty program directors, revenue management leaders, and tech executives to translate ambitious goals into solid integration frameworks across environments like Amadeus, Sabre, and Navitaire. Connected AI workflows handle the initial pass on complex loyalty schemas and integration risk analysis, so your focus stays on high-stakes partner alignment and critical architectural decisions. Your day to day centers on validating API connectivity, member data models, and platform constraints to ensure a seamless technical transition from pre-sales to post-signature execution.

The Stack:

Amadeus · Sabre · Navitaire

What You Bring

• You bring deep expertise in loyalty platform architectures, including member data models, accrual and redemption engines, tier management, and integration experience with systems like Amadeus, Sabre, or Navitaire.
• You possess exceptional technical communication skills, effortlessly translating complex architectural constraints into compelling narratives for both technical teams and executive leadership.
• You balance a commercial mindset with consultative design rigor, favoring scalable long-term integration frameworks over temporary customized patches.
• When it comes to AI, you don’t just use it, you’ve replaced recurring manual scoping and documentation work with workflows you built and refined, and you know how to validate technical outputs before presenting them to leadership.
• You maintain sharp organizational discipline across multiple active deals, documenting API dependencies, data flows, and platform specs with total clarity.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

What You’ll Love About Us

RRSP Matching · Comprehensive Health Plans · Flexible Paid Time Off · Travel Experience Perk · Annual Wellness Perk · Commuter Perk · Tenure-Based Work From Anywhere Program · Parental Leave Top Up · Adventure Pass · Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Our process: Recruiter call → Hiring Manager interview → Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.