Solution Architect

Mutually Human; Grand Rapids; On-site; CAD 110,000 - 150,000; Full time

Job summary

Mutually Human is seeking a Solutions Architect to accelerate revenue growth by shaping technical solutions, coordinating scoping and estimation, and grounding SOWs in client needs. You will partner with Account Executives and Senior Tech Leads to remove technical barriers, improve delivery feasibility, and scale how Mutually Human sells and delivers work.

The role emphasizes growth within existing accounts while also supporting new client acquisition, running the pre-sales motion from discovery

Qualifications

• 5+ years in pre-sales or client-facing technical roles.
• Ability to translate client needs into actionable solutions.
• Strong written and verbal communication.
• Experience in data engineering, analytics, AI, or software consulting preferred.

Responsibilities

• Lead discovery conversations and shape technical solutions.
• Coordinate scoping, estimation, and SOW quality.
• Partner with Account Executives to drive growth.
• Manage cross-functional delivery readiness and client relationships.

Skills

Pre-sales

Solutions consulting

Account management

Client-facing

Technical communication

Project coordination

Job description

The Solutions Architect plays a critical role in accelerating revenue growth and improving solution quality. This position partners with Account Executives to support discovery, shape technical solutions, coordinate scoping and estimation, and ensure every SOW is grounded in what the client actually said and what the team can realistically deliver. You’ll work closely with Account Executives, who own the commercial relationship and sales motion, and Senior Tech Leads, who anchor delivery feasibility and execution. This role exists to remove technical barriers to closing business, strengthen client confidence, and improve the consistency and scalability of how Mutually Human sells and delivers work.

The role's primary emphasis is supporting growth within existing accounts while also helping drive new client acquisition. For active accounts, the Solutions Architect partners with Account Executives to identify growth opportunities, improve solution positioning, and ensure successful delivery creates momentum toward future engagements. The role also supports new client acquisition, running the pre-sales motion from discovery through signed contract. Large or strategically complex new clients will require close collaboration with senior CSG leadership and cross departmental stakeholders.

It is equally a relationship role and an operational one, requiring the discipline to manage client engagements with precision and the credibility to earn trust over time. For the right candidate, it is an opportunity to do meaningful client work at a firm that takes both craft and relationships seriously.

WHAT YOU’LL OWN

Account Strategy & Relationship Management

• Partner with Account Executives to support client growth objectives by providing technical solution guidance, discovery leadership, and pre-sales execution support.
• Contribute technical insight and solution recommendations to Account Strategy documents while ensuring opportunities align to deliverable, repeatable service offerings and realistic delivery expectations.
• Facilitate regular touchpoints with Senior Tech Leads and Account Executives to align on account direction and surface expansion opportunities
• Drive account retention and repeat business by ensuring a successful delivery converts into the next scoped engagement
• Ensure delivery teams receive complete discovery, scoping, and client context documentation required for successful execution.

Discovery & Pre-Sales Execution

• Lead and support discovery conversations that qualify business needs, surface assumptions, identify measurable outcomes, and translate client challenges into actionable, purchasable solutions and clearly scoped engagements.
• Partner with Account Executives to strengthen technical credibility, accelerate deal progression, and ensure proposed solutions are achievable, valuable, and aligned to client priorities. Your role is helping clients buy the right solution.
• Manage pre-sales systems and documentation, ensuring scoping and estimation are structured and complete before any SOW is drafted
• Coordinate with Senior Tech Leads during scoping and estimation. Bring them in at the right stage, brief them fully, and ensure their technical input is captured
• Support new client opportunities: run discovery, initiate account strategy, and manage the pre-sales motion through to signed contract

SOW Quality & Handoff

• Own SOW quality across engagements, ensuring that what is scoped reflects what the client actually said, what engineering can realistically deliver, and what success looks like
• Participate in the internal handoff from pre-sales to delivery, ensuring the handoff documentation is accurate, complete, and contains the context delivery teams need for a successful kickoff
• Remain involved post-kickoff on accounts where relationship continuity or scope complexity warrants it. The level of involvement is determined deal-by-deal, not applied uniformly
• Own the documentation repository for account strategies and ensure all active accounts have current, complete Account Strategy documents

Growth & Expansion

• Identify and pursue expansion opportunities within the existing client base, including new projects, expanded scope, and adjacent service lines
• Support Account Executives by contributing technical insights, expansion opportunities, and solution recommendations that strengthen account growth plans and improve win rates.
• Engage key accounts with a higher-intensity model: QBR participation, proactive strategic touchpoints, and direct involvement in account planning
• Provide leadership with a clear, current read on client health, growth opportunities, and risks across all active relationships
• Help package repeatable service offerings, accelerators, and solution plays that simplify the buying process and improve speed-to-value for clients.

WHAT WE’RE LOOKING FOR

Required

• 5+ years in a pre-sales, solutions consulting, account management, or client-facing technical role, ideally in a consulting or professional services environment
• Demonstrated ability to manage multiple client relationships simultaneously, with clear ownership of outcomes rather than just activities
• Comfort operating at the intersection of business value and technical delivery. You don’t need to write the code, but you need to understand what it takes to build the thing
• Clear, confident communicator in both written and verbal form, with clients and internally
• Organized and accountable. You keep track of your accounts, follow through on commitments, and flag risks early
• Demonstrated ability to translate business challenges into clear, actionable solutions clients can understand, evaluate, and purchase.

Preferred

• Experience in data engineering, analytics, AI, or software development consulting
• Familiarity with structured scoping and estimation processes (e.g., building a project definition with phases, features, tasks, and assumptions)
• Exposure to tiered account management models or white-glove client service programs
• Track record of converting successful project delivery into repeat business or expanded scope
• Experience positioning consulting offerings, accelerators, packaged services, or repeatable solution frameworks in a consulting or technology services environment.

Success Measures

• Improve proposal quality and technical solution consistency
• Reduce SOW cycle time and scope ambiguity
• Improve proposal conversion and expansion opportunity success rates
• Increase adoption of repeatable service offerings and packaged solutions
• Improve delivery readiness through stronger discovery and qualification
• Strengthen collaboration between Sales, Presales, and Delivery teams