Software Quality Assurance Manager

Encore Technical Solutions Inc.; Ontario; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading company in Ontario is seeking a Senior Manager, Quality Assurance to lead QA processes and a team of professionals. The role involves optimizing testing strategies, managing vendor relationships, and fostering a culture of continuous improvement. Ideal candidates will have substantial QA experience, strong leadership skills, and a background in AI and machine learning tools for testing automation.

Qualifications

• 7+ years of QA experience, including 3+ years in leadership roles.
• Expertise in testing methodologies and bug tracking.

Responsibilities

• Lead and mentor the QA team, ensuring high performance.
• Develop and maintain QA standards and best practices.
• Manage test plans and ensure comprehensive testing results.

Skills

Leadership

Problem-Solving

Communication

Education

Bachelor’s degree in Computer Science

Tools

Selenium

Robot

Testim

Applitools

Mabl

Job description

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Job Title : Senior Manager, Quality Assurance

Location : Downtown Toronto, Ontario (Hybrid - 1-2 days per week in the office)

Job Type : Permanent

Senior Manager, Quality Assurance – Role Overview

The Senior Manager, Quality Assurance (QA) will lead and optimize QA processes to ensure the delivery of top-quality solutions across core technology platforms and business applications. This leadership role involves managing a team of onshore and offshore QA professionals, driving both manual and automated testing strategies, and aligning QA practices with broader company goals. The Senior Manager will collaborate with cross-functional teams, mentor QA team members, and oversee defect detection, triage, and resolution, all while promoting continuous improvement in QA methodologies.

Key Responsibilities :

• Leadership & Team Management : Lead and mentor the QA team, ensuring high performance and the delivery of defect-free solutions.
• Process Optimization : Develop, implement, and maintain QA standards, best practices, and test processes.
• Testing Oversight : Manage test plans, cases, and coverage matrices, ensuring both manual and automated testing deliver comprehensive results.
• Technology Implementation : Identify and integrate testing tools and technologies to improve efficiency and automation.
• Reviews & Compliance : Conduct test plan reviews, ensuring adherence to QA standards and guiding team compliance.
• Performance Metrics : Track, analyze, and report QA KPIs (e.g., test coverage, defect leakage, automation effectiveness) to enhance quality and effectiveness.
• Stakeholder Communication : Communicate technical findings and solutions effectively to both technical and business audiences.
• Emerging Technology Integration : Leverage AI and machine learning to enhance testing efficiency, predictive defect detection, and QA effectiveness.
• Vendor Management : Manage relationships with external QA vendors and tools providers.
• Continuous Improvement : Implement feedback from project retrospectives to refine QA processes.
• Talent Development : Oversee recruitment, onboarding, and performance management for the QA team.
• Culture Building : Foster a positive company culture by supporting corporate values and policies.

Required Skills & Qualifications :

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 7+ years of QA experience, including 3+ years in leadership roles.
• Expertise in testing methodologies, bug tracking, and configuration / release management.
• Hands-on experience with both black-box and white-box testing and automated test frameworks (e.g., Selenium, Robot).
• Knowledge of the full Software Development Life Cycle (SDLC) and test case development for comprehensive requirement coverage.
• Proven ability in defect detection, tracking, and triage, with experience reporting defect rates and quality metrics.
• Experience with AI / ML tools (e.g., Testim, Applitools, Mabl) for intelligent test automation and anomaly detection.
• Strong organizational, problem-solving, and communication skills.
• Demonstrated ability to lead and manage high-performing onshore and offshore teams.

Familiarity with technologies such as :

• Data warehousing, OLAP

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

IT Services and IT Consulting, Information Services, and IT System Testing and Evaluation