Software Development Engineer, AWS Amazon Connect - AI Voice Applications

Amazon Web Services (AWS); Vancouver; On-site; CAD 120,000 - 160,000; Full time

Job summary

Amazon Web Services (AWS) is seeking Software Development Engineers to join AWS Amazon Connect, a cloud-based contact center platform. You will help build and optimize a service that empowers businesses to deliver engaging, dynamic customer experiences.

The role involves collaborating across teams to leverage AI and the broader AWS ecosystem (Lex, Polly, Lambda, S3, Kinesis) for a robust, extensible product.

Job description

AWS Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive and launching it as a publicly available service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast‑growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to and deliver scaleable, resilient systems while maintaining a constant customer focus.

Industry analysts have said, \"Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.\" and \"Amazon is totally disrupting the customer contact center space as they have many other market- spaces with customer-centric solutions with open platform integration with assistance from the partner community.\"

As an engineer on this specific team, you'll help delivering AI-based solutions to enhance our Voice channel. You'll be leading end-to-end development, from requirements to implementation, and work closely with senior technical leaders and Applied Scientists across the org. You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, databases, AI, ML, Big Data and more.

Work/Life Balance

Mentorship & Career Growth

Our team is