Amazon Connect/AWS Developer

Connex Telecommunications Inc.; Richmond Hill; Hybrid; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid work

Growth opportunities

Job summary

Connex Telecommunications Inc. in Canada seeks an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. You will create Connect environments, integrate AWS services, and ensure performance, scalability, and reliability across deployments.

You will develop in Java and Node.js, implement IaC with CloudFormation or Terraform, and apply AWS security best practices. The role partners with IT, security, and operations to deliver robust, scalable customer

Qualifications

• Experience with AWS architecture or cloud engineering.
• Hands-on expertise with Amazon Connect and related AWS services (Lambda, DynamoDB, S3, IAM).
• Proficiency in Java and Node.js; infrastructure as code (CloudFormation or Terraform).

Responsibilities

• Design and build Amazon Connect solutions, including contact flows and routing strategies.
• Integrate Amazon Connect with AWS services such as Lambda and DynamoDB.
• Develop AWS-based solutions using Java and Node.js; deploy infrastructure with CloudFormation or Terraform.

Skills

AWS Cloud

Java

Node.js

Communication

Security

Tools

AWS Lambda

DynamoDB

S3

IAM

CloudFormation

Terraform

Job description

About Connex

Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a strong commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service.

About Connex

Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a strong commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service.

Role Overview

We are looking for an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. This role focuses on developing Amazon Connect environments, integrating AWS services, and ensuring performance, scalability, and reliability across implementations.

Key Responsibilities

Architecture & Design

• Design and build Amazon Connect solutions, including contact flows, IVR systems, and routing strategies
• Integrate Amazon Connect with AWS services such as Lambda and DynamoDB
• Support scalable and efficient solution architecture

Development & Implementation

• Develop AWS-based solutions using Java and Node.js
• Build and deploy infrastructure using CloudFormation or Terraform
• Apply AWS security best practices across all implementations

Performance & Monitoring

• Monitor system performance using AWS tools such as CloudWatch
• Optimize reliability, scalability, and system performance
• Ensure high availability of contact center environments

Documentation & Support

• Maintain clear and up-to-date technical documentation
• Provide troubleshooting and ongoing support for existing solutions

Collaboration

• Work with cross-functional teams including IT, security, and operations
• Communicate effectively with stakeholders to gather requirements and provide updates

Required Skills

AWS & Cloud Experience

• Strong experience in AWS architecture or cloud engineering
• Hands-on expertise with Amazon Connect and related AWS services, including: Lambda, DynamoDB, S3, Lex, Polly, IAM, Kinesis, CloudWatch, CloudFront, Redshift, Pinpoint, Step Functions, Secrets Manager, Cognito, Comprehend, Transcribe, Elasticsearch, and Direct Connect

Development

• Proficiency in Java and Node.js
• Experience with Infrastructure as Code (CloudFormation or Terraform)

Security & Monitoring

• Solid understanding of AWS security best practices
• Experience with monitoring, logging, and performance optimization tools

Nice to Have

Experience With Additional AWS Services

• Familiarity with Agile or Scrum environments
• AWS certifications (Solutions Architect, Developer, etc.)

Why Join Connex

• Work with a highly skilled and collaborative team
• Hybrid flexibility in the Greater Toronto Area
• Opportunity to grow within a fast-moving, technology-driven environment