Softgoods Team Lead Merchandising & Operations

Giant Tiger; Boisbriand; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation

Profit sharing

Health benefits and PTO

Career growth

Store discount

Job summary

Giant Tiger in Boisbriand, QC, is seeking a Softgoods Supervisor (Full-Time) to lead a department and drive daily operations. You will train staff, manage replenishment, and ensure policy adherence while delivering outstanding customer service.

You’ll oversee merchandising activities, inventory counts, scheduling input, and safety compliance, all within a collaborative store team. The role requires a motivated leader with strong planning, merchandising and analytical skills, plus 1–3 years of

Qualifications

• Proven motivator / team leader.
• Ability to work independently and as part of a team.
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party).
• Exceptional planning and organizational skills.
• Strong merchandising and analytical skills.
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.

Responsibilities

• Ensuring a high level of customer service, for assigned departments Oversee the day-to-day operations
• Training and Communicating policies and procedures to department Associates on a daily basis
• Complete ordering and replenishment of merchandise
• Supervising a team within the assigned departments while ensuring cross-functional collaboration
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates
• Leads merchandising activities
• Following the best practices when receiving and processing merchandise
• Prepare and participating in inventory management activities (e.g. cycle counts)
• Provide input to the Store Owner/Manager into scheduling and quantification
• Resolving customer complaints quickly and professionally
• Opening and closing the store on a rotating basis
• Actively involved and connected with the store’s local community
• Supporting the store owner/manager on additional tasks and projects
• Ensuring health and safety policies and guidelines are followed
• Ensuring the checkout work area is kept clean and organized
• Ensuring Loss prevention best practices are followed
• Ensuring compliance of all policies when selling Tobacco and Lottery.

Skills

Team leadership

Independent work

Customer service

Planning

Merchandising

Analytical skills

Job description

Giant Tiger in Boisbriand, QC, is seeking a Softgoods Supervisor (Full-Time) to lead a department and drive daily operations. You will train staff, manage replenishment, and ensure policy adherence while delivering outstanding customer service.

You’ll oversee merchandising activities, inventory counts, scheduling input, and safety compliance, all within a collaborative store team. The role requires a motivated leader with strong planning, merchandising and analytical skills, plus 1–3 years of