Softgoods Supervisor (Full-Time)

Giant Tiger; London; On-site; CAD 23,412 - 33,344; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Career growth opportunities

Annual bonus

Job summary

A Canadian retail company is seeking a Softgoods Supervisor (Full-Time) in London, Ontario. The role involves overseeing day-to-day operations, ensuring excellent customer service, and leading a team. Candidates should have 1-3 years of retail management experience and strong communication and organizational skills. The position offers a competitive hourly rate of $20.60, plus a 10% annual store bonus, and a supportive benefits package aimed at employee growth and well-being.

Qualifications

• Proven motivator / team leader.
• Ability to work independently and with a team.
• 1-3 years retail management experience or equivalent.

Responsibilities

• Ensure high level of customer service.
• Oversee daily operations and train associates.
• Handle pricing issues and manage inventory.

Skills

Team leadership

Customer service

Communication skills

Planning and organization

Merchandising skills

Analytical skills

Job description

Softgoods Supervisor (Full-Time)

Join to apply for the Softgoods Supervisor (Full-Time) role at Giant Tiger

Company

At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.

Responsibilities

• Ensuring a high level of customer service for assigned departments (cash, softgoods, hardgoods or grocery)
• Oversee the day-to-day operations
• Training and communicating policies and procedures to department associates on a daily basis
• Handle SKU, pricing issues, printing signs, labels, operating the RF unit
• Complete ordering and replenishment of merchandise
• Supervising a team within the assigned departments while ensuring cross‑functional collaboration
• Ensuring execution of the GT System (policies, procedures, standards) by all associates
• Takes appropriate action and provides recommendations based on analysis of the assigned area
• Lead merchandising activities
• Prepare and participate in inventory management activities (e.g., cycle counts)
• Provide input to the Store Owner/Manager for scheduling and quantification
• Resolve customer complaints quickly and professionally
• Opening and closing the store on a rotating basis
• Actively involved and connected with the store’s local community
• Support the store owner/manager on additional tasks and projects
• Ensure health and safety policies and guidelines are followed
• Ensure the checkout work area is kept clean and organized
• Ensure loss prevention best practices are followed
• Ensure compliance of all policies when selling tobacco and lottery

Qualifications

• Proven motivator / team leader
• Ability to work independently and as part of a team
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1‑3 years retail management experience or equivalent Giant Tiger experience as a keyholder

Work Schedule

A typical full‑time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35‑40 hours weekly.

Physical Demands

• Stand and/or walk
• Bend, twist, and squat
• Lift and/or move up to 18 kg (40 lbs.)
• Perform tasks involving firm grasping
• Perform repetitive tasks requiring a range of hand motions
• Reach above shoulder height and below waist level
• Operate equipment, including using a ladder

Compensation

Hourly Rate: $20.60

Annual Bonus: Bonus – Store Bonus Plan, 10% Annual

Benefits

Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as comprehensive well‑being benefits for our permanent team members.

Location

1249 London Road, Sarnia, Ontario, N7S 4T3

Job Requisition

JR125437

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.

Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact [e-mail].