Softgoods Department Lead – Retail Team

Tigre Géant; Repentigny; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth

Store discount

Profit sharing

Job summary

Giant Tiger is seeking a Softgoods Supervisor in Repentigny, QC. You will lead and develop department associates, oversee daily operations, and ensure excellent customer service across softgoods, cash, or other departments. The role emphasizes teamwork, adherence to policies, and strong merchandising execution.

The ideal candidate brings 1–3 years of retail management experience or equivalent Giant Tiger experience as a keyholder, with solid planning, organizational, and communication skills.

Qualifications

• Proven motivator / team leader.
• Ability to work independently and as part of a team.
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party).
• Exceptional planning and organizational skills.
• Strong merchandising and analytical skills.
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.

Responsibilities

• Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery).
• Oversee the day-to-day operations.
• Training and Communicating policies and procedures to department Associates on a daily basis.
• Complete ordering and replenishment of merchandise.
• Supervising a team within the assigned departments while ensuring cross-functional collaboration.
• Ensuring execution of the GT System by all Associates.
• Leads merchandising activities.
• Prepare and participating in inventory management activities (e.g. cycle counts).
• Resolving customer complaints quickly and professionally.
• Opening and closing the store on a rotating basis.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Planning and organization

Merchandising

Analytical skills

Job description

Giant Tiger is seeking a Softgoods Supervisor in Repentigny, QC. You will lead and develop department associates, oversee daily operations, and ensure excellent customer service across softgoods, cash, or other departments. The role emphasizes teamwork, adherence to policies, and strong merchandising execution.

The ideal candidate brings 1–3 years of retail management experience or equivalent Giant Tiger experience as a keyholder, with solid planning, organizational, and communication skills.