Social Media & Community Coordinator

O2E Brands Inc.; Vancouver; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Profit sharing

Extended health & dental

Paid time off

Hybrid work

Career development

Wellness programs

Job summary

O2E Brands Inc. in Vancouver is seeking a Social Media & Community Coordinator to manage day-to-day channel operations, engage with communities, and coordinate UGC and creator activities.

You will maintain editorial calendars across platforms, monitor performance, support executive social channels, and collaborate with PR and customer teams. This role blends publishing, listening, and community care in a fast-paced hybrid work environment.

Qualifications

• 2+ years hands-on experience in social media coordination or community management.
• Proficient in Sprout Social, Meta Business Manager, LinkedIn, Pinterest, Reddit and YouTube.
• Knowledge of Trello, Asana and GA4 for workflow and analytics.
• Strong verbal and written communication with a clear online brand voice.
• Attention to detail in scheduling, tagging, link tracking and inbox management.

Responsibilities

• Maintain editorial calendars and schedule content across platforms.
• Monitor engagement, track metrics, and compile basic social reports.
• Coordinate creator deliverables and manage UGC logistics.
• Provide social support for franchise launches and troubleshooting pages.
• Process invoices and track budgets related to social activities.
• Support executive social channels with scheduling and monitoring.

Skills

Social coordination

Community management

Brand voice

Analytics awareness

Tools

Sprout Social

Meta Business Manager

LinkedIn

Pinterest

Reddit

YouTube

Trello

Asana

GA4

Job description

Description

The Social Media & Community Coordinator supports daily channel execution and active community engagement. Sitting at the intersection of social publishing and community support, this role handles day-to-day channel operations, real-time social listening, audience interactions, executive account administration, and basic UGC and influencer coordination.

ESSENTIAL FUNCTIONS

1. Social Channel Operations & Execution

• Editorial Calendar & Publishing: Update and maintain cross-channel content calendars (Instagram, Facebook, TikTok, LinkedIn, Pinterest, YouTube, Reddit) in Sprout Social. Schedule approved core content and narrative posts natively or via Sprout Social across all brand handles.
• Paid Post Boosting: Execute routine targeted post-boosting in Meta Business Manager. UTM link building.
• Channel Performance Tracking: Monitor channel health, pull routine engagement and growth metrics via Sprout Social, Tableau and GA4, and compile baseline social reports.

2. Community Engagement & UGC Coordination

• Active Listening & Response: Conduct routine social listening in Sprout Social, engaging directly with followers and digital communities across TikTok, Instagram, Reddit, and LinkedIn to foster active brand conversations.
• Escalations & Monitoring: Monitor tagged messages, incoming comments, and brand mentions; flag high-priority posts, user issues, or trending media topics to internal PR and Customer Support teams.
• UGC & Creator Logistics: Coordinate creator deliverables against contracts, manage social contest logistics, and track user-generated content (UGC) for community reposting.
• Social Media Support: Franchise launches/mergers/closures & Troubleshooting any info page related issues
• Processing Invoices & Budget Tracking

4. Executive Social Support

• Leadership Channel Maintenance: Support scheduling, posting, and routine comment monitoring for executive and founder social channels (e.g., LinkedIn, DM, Podcast requests).
• Community Alignment: Ensure executive channel interaction matches the brand's tone of voice and coordinates with broader communications guidelines.
• Adhoc initiative and event support as required

EXPERIENCE REQUIRED

• Experience: 2+years of hands-on experience in social media coordination, community management, or digital channel operations.
• Platform Operations: Daily operational proficiency in Sprout Social, Meta Business Manager, LinkedIn, Pinterest, Reddit, and YouTube.
• Workflow Tools: Working knowledge of Trello, Asana, and Google Analytics (GA4).
• Community Focus: Exceptional verbal and written communication skills with strong intuition for online brand voice and audience engagement.
• Attention to Detail: High accuracy in content scheduling, link tracking, platform tagging, and routine inbox management.

Preferred Qualifications

• Basic Video Editing: Ability to make quick social tweaks, simple re-framing adjustments, or light edits using CapCut, InShot, or similar mobile tools.
• PR Awareness: Experience spotting user-generated trends or sensitive community sentiment that warrants escalation to communications/PR teams.

COMPENSATION & BENEFITS

Salary Range: $55,000 to $65,000
(The actual salary offered will be commensurate with education, experience, and internal equity.)

We offer a competitive Total Compensation Package designed to support your financial, personal, and professional well‑being. This includes:

• Participation in our Company Profit Sharing Program of up to 8% of base salary
• Comprehensive Extended Health and Dental Benefits
• Generous Paid Time Off, including annual vacation and personal days
• Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
• Professional Development Opportunities to support ongoing career growth
• Access to Health and Wellness Programs, including gym facilities at our corporate head office

THE HIRING PROCESS

• Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
• Presentation/Assessment
• We use audio recording transcription for our interview practices

ABOUT US

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times!? Take a sneak peek into why that is, here: ( YouTube ) Check us out on social!

At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We value diversity and inclusivity. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process upon request.