Social Enterprise Operations Coordinator

Saint John Learning Exchange; Saint John; On-site; CAD 55,000 - 70,000; Full time

Job summary

An established community-focused organization seeks a Social Enterprise Operations Coordinator to lead daily operations and support staff development within its innovative social enterprises. This role is critical in creating a supportive environment, ensuring quality service delivery, and achieving strategic goals. The ideal candidate will have a strong background in management, excellent communication skills, and a passion for youth development. Join a mission-driven team dedicated to making a positive impact in the community while fostering personal and professional growth for participants.

Qualifications

• Experience in management or coordination roles, including staff supervision.
• Strong communication and interpersonal skills with conflict resolution experience.

Responsibilities

• Lead daily operations of social enterprises ensuring smooth workflows.
• Support hiring processes and staff development through training and mentorship.

Skills

Management

Communication

Conflict Resolution

Staff Development

Organizational Skills

Education

University or College Degree in Related Field

Tools

Google Workspace

Microsoft Office Suite

Sage

QuickBooks

Job description

Job Posting: Social Enterprise Operations Coordinator

Location: 139 Prince Edward Street, Suite 115, Saint John, NB

Type: Full-time

Reports to: Social Enterprise Director & Saint John Learning Exchange CEO

Salary: Starting at $55,000, with consideration for experience and educational background.

The Saint John Learning Exchange (SJLE) is a community-focused non-profit that supports youth and adults in achieving their education and employment goals through individualized learning, wraparound support, and skill development. Our innovative social enterprises—Stone Soup Café & Catering, Voilà! Cleaning Services, and Creative Squirrel Marketing & Design—provide real work experience and training opportunities for program participants, while generating income that is reinvested into their personal and professional growth.

We are seeking a Social Enterprise Operations Coordinator to lead and support the daily operations of our social enterprise division. This role is key to creating a supportive, efficient, and mission-aligned work environment for staff and learners while contributing to SJLE’s overall impact and sustainability.

Key Responsibilities:

• Lead daily operations of SJLE’s social enterprises, ensuring smooth workflows, quality service delivery, and a supportive, inclusive work environment.

• Provide operational support to social enterprise (SE) managers and employees, assisting with the resolution of day-to-day challenges as they arise.

• Serve as a liaison between the social enterprise teams and the SE Director to help achieve strategic and operational goals for both the enterprises and the broader Learning Exchange organization.

• Support and supervise staff by providing coaching, mentorship, and training opportunities to build skills aligned with individual learning and employment goals.

• Guide team leads in leadership development, helping them build the skills and confidence to make informed, values-based decisions within their teams.

• Coordinate and support the hiring process for co-op students and social enterprise employees including writing job posts, screening applications, conducting interviews, onboarding new employees, and developing and implementing comprehensive training programs.

• Organize cooperative education and project-based learning opportunities for youth within the social enterprise setting, ensuring experiences are engaging, supportive, and aligned with career exploration and skill-building goals.

• Assist in writing and developing grant applications and funding proposals to support innovation and long-term sustainability of the social enterprises.

• Develop and implement new business opportunities that support growth and sustainability, in collaboration with the SE Director.
• Monitor and assess the effectiveness of learning experiences and business development initiatives, making adjustments as needed to meet outcomes.
• Oversee administrative functions including accounting, invoicing, scheduling, documentation, and client communications to ensure smooth and efficient operations.

• Collaborate across departments to align enterprise operations with participant programming and wraparound supports.

• Track and report on business performance and social impact metrics, identifying opportunities for growth and improvement.

• Manage health, safety, and compliance requirements across all social enterprises, including food safety, WHMIS, and workplace regulations.

• Build and maintain strong relationships with community partners, clients, suppliers, and funders to enhance visibility and sustainability.

• Support marketing and storytelling efforts by working with Creative Squirrel and the SJLE team to highlight enterprise success and community impact.
  

Qualifications:

• University or college degree in a related field preferred (e.g., social sciences, nonprofit management, adult education, social work, business); equivalent education and experience may be considered.

• Proven experience in a management or coordination role, including staff supervision, training, and/or coaching.

• Strong communication and interpersonal skills with experience in conflict resolution and cross-team collaboration.

• Experience with hiring, onboarding, and supporting staff development in a people-first, inclusive environment.

• Comfortable managing administrative tasks such as scheduling, invoicing, documentation, and client communications.

• Strong organizational skills with the ability to manage multiple priorities in a dynamic setting.

• Knowledge of or experience in small business, social enterprise operations, or non-profit sector is an asset.

• Proficient with Google Workspace, Microsoft Office Suite, and project/accounting software such as Sage or QuickBooks is an asset.

• Ability to adapt to change and solve problems aligned with organizational values.

• Passion for youth development and commitment to equity, inclusion, and community impact.

To Apply:

Please send your cover letter and resume addressed to Christina Fowler at [e-mail]. Only applications sent via email as directed above will be considered. Application deadline is Friday, May 9th at 4:00pm.