Snow School Supervisor

Kaizen Lab Inc.; Manning Park; On-site; CAD 28,929 - 33,062; Full time

Benefits offered by this job

Staff accommodation

Seasonal activities pass

Free rentals & lessons

Grocery pickup service

Store discounts

Job summary

Manning Park Resort in BC is hiring a Snow School Supervisor for the Alpine Guest Services team. The role focuses on coaching, supervising instructors, and delivering exceptional guest experiences during the winter season.

You will lead a dynamic snow school program, oversee activities, and coordinate with operations to maximize lessons while maintaining safety and service standards. Seasonal position with staff accommodation available.

Qualifications

• Strong leadership skills and the ability to multitask.
• Responsible and self-motivated individual able to assess and prioritize necessary duties.
• Ability to work in a high-paced environment as both an individual and team player.
• Effective time management and organizational skills.
• Strong computer skills, including Excel, online sales platforms & POS.

Responsibilities

• Train, mentor and lead Snow School Instructors.
• Oversee Snow School Activities and report to the Alpine Guest Services Manager.
• Monitor and delegate lessons to Snow School Instructors.
• Manage Snow School Schedule and lesson availability to maximize the use of snow school products.
• Communicate with guests over snow school-specific inquiries and provide in-depth information to help guests purchase the correct services.
• Instruct and coach guests of all ages and abilities to ski or snowboard within your instructor's certification level in a group or one-on-one setting if applicable.
• Set up and take down lesson equipment, crowd control measures, and snow school signage.
• Assist guests with products & services in person, by phone, and by e-mail.
• Prepare guest orders of rental equipment, snow school lessons, and/or lift tickets, processing payments through the POS as required.
• Maintain a safe & clean environment for guests and colleagues at all times, including cleaning washrooms, floors and keeping areas clear.
• Shoveling snow and maintaining a clear and ice-free environment around staff and guest buildings
• Follow outlined policies to find solutions to guests' issues
• Assist with sales system issues and reports
• Assist in the marketing, promotion, and sales of Manning Park Resort products (ski school, group bookings, season passes and/or day tickets).
• Create and promote new and unique products and events to increase visitation and participation in the sport
• Oversee the terrain park
• Coordinate with operations for tasks and projects that need to be completed around the Alpine area.

Skills

Leadership

Multitasking

Time management

Outdoor work capability

Communication

Education

Ski/Snowboard Certification (asset)

Tools

Excel

POS systems

Online sales platforms

Job description

Wage: $21.00 - $24.00/hr dependent on experience and certifications
Job Type: Seasonal (November to April)
Staff Accommodation: Available

Do you love the outdoors, adventure, and being part of a vibrant mountain community? Picture yourself spending your winter surrounded by fresh air, snow-covered landscapes, and a team that shares your passion for skiing and snowboarding.

Manning Park Resort is a year-round destination located between Hope and Princeton, BC. From winter sports to summer lake activities, it offers the perfect setting to step away from city life and fully embrace the mountain lifestyle. Staff accommodation is available, making it easier for you to live, work, and explore in this incredible environment.

We are currently looking for a motivated and experienced Snow School Supervisor to join our Alpine Guest Services team. This is an exciting leadership opportunity for someone who enjoys coaching others, delivering exceptional guest experiences, and helping grow a dynamic snow school program.

Responsibilities include: (but not limited to)

• Train, mentor and lead Snow School Instructors
• Oversee Snow School Activities and report to the Alpine Guest Services Manager.
• Monitor and delegate lessons to Snow School Instructors.
• Manage Snow School Schedule and lesson availability to maximize the use of snow school products
• Communicate with guests over snow school-specific inquiries and provide in-depth information to help guests purchase the correct services.
• Instruct and coach guests of all ages and abilities to ski or snowboard within your instructor's certification level in a group or one-on-one setting if applicable.
• Properly assess students of their ability and place them in the appropriate groups
• Set up and take down lesson equipment, crowd control measures, and snow school signage.
• Assist guests with products & services in person, by phone, and by e-mail
• Prepare guest orders of rental equipment, snow school lessons, and/or lift tickets, processing payments through the point-of-sale system as required.
• Maintain a safe & clean environment for guests and colleagues at all times, including cleaning washrooms, cleaning floors and keeping
• Shoveling snow and maintaining a clear and ice-free environment around staff and guest buildings
• Follow outlined policies to find solutions to guests' issues
• Assist with sales system issues and reports
• Assist in the marketing, promotion, and sales of Manning Park Resort products (ski school, group bookings, season passes and/or day tickets).
• Create and promote new and unique products and events to increase visitation and participation in the sport
• Oversee the terrain park
• Coordinate with operations for tasks and projects that need to be completed around the Alpine area.
• Other tasks as required.

Job Requirements / Qualifications:

• Strong leadership skills and the ability to multitask.
• Responsible and self-motivated individual able to assess and prioritize necessary duties
• Ability to work in a high-paced environment as both an individual and team player
• Effective time management and organizational skills
• Strong computer skills, including Excel, online sales platforms & POS.
• Will be required to work weekends & holidays.
• Good physical condition; able to work in outdoor, adverse weather conditions and perform manual labor
• Previous supervisor or management experience in a similar service delivery environment is considered an asset
• Level 1 or higher Ski or Snowboard Certification is considered an asset

This is a seasonal position, and candidates must be available for the full winter season (November to April). As part of the seasonal team, you may have opportunities to cross-train and support other departments based on operational needs.

Benefits:

• Staff accommodation available: Free rent with biweekly utilities of $170 (including water, hydro, waste & heat)
• Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
• Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
• Regular Grocery Pickup Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Join us this winter and play a key role in creating memorable mountain experiences for guests while leading a passionate team.