Small Business Services Manager

Baker Tilly Canada; Lindsay; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join Baker Tilly Canada as a Small Business Services Manager, where you will lead a team to ensure client accounts are compliant and accurately managed. With a focus on client service and employee development, the role emphasizes leadership in a supportive environment, ideal for those seeking to make a significant impact in the accounting field.

Benefits

Flex time and paid overtime program

Four weeks paid vacation starting

Competitive compensation and benefits package

Ongoing training and support for professional development

Team building adventures

Qualifications

• 7+ years of accounting/bookkeeping experience; 3+ years in management.
• Proven leadership skills in a collaborative environment.
• Exceptional interpersonal and communication skills.

Responsibilities

• Manage a team of Accounting Technicians and oversee client accounts.
• Coordinate client engagement scheduling and ensure compliance.
• Lead onboarding of new client engagements and transition to cloud-based solutions.

Skills

Leadership

Client Service

Communication

Project Management

Attention to Detail

Education

Diploma or Degree in Accounting or Commerce

CPA designation

Tools

QuickBooks Online

Job description

Be part of something bigger. Build with us today — Now. For tomorrow.

At Baker Tilly, we care about the impact you make. That’s why we’re invested in your growth from day one—because the steps you take today define your tomorrow.

We are looking for a Small Business Services Manager to join our team—a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a dynamic team of professionals, united by a shared commitment to making a difference—for our clients, our communities, and one another.

Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with clarity.

“There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it, and work with each professional to define what success means for them.”

Your role

You will be responsible for managing a team of Accounting Technicians and ensuring that all client accounts are accurately recorded, reconciled and compliant with applicable laws and regulations. As leaders in our growing firm, you will collaborate with the Senior Vice President – Small Business Services and clients to resolve problems and execute strategies to help our clients succeed. You will be responsible to:

• Lead a team of accounting technicians in the completion of client work.
• Oversee bookkeeping and payroll processes for multiple engagements at once.
• Coordinate client engagement scheduling and manage staff capacity.
• Supervise and manage the completion of department tasks to meet deadlines.
• Manage, mentor, train and develop junior and senior staff.
• Review the work of your direct team, ensuring accuracy and completeness of work.
• Manage client engagements in a team environment and ensure consistent communication with other departments.
• Provide complex bookkeeping assistance to clients, internally and externally.
• Utilize strong time management skills to meet deadlines, deliver quality work, anticipate and resolve client issues in a timely manner.
• Lead the onboarding of new client engagements and the transition of existing clients to cloud-based technologies.
• Work with digital team to create innovative solutions for clients.
• Manage project financials, including budgets, WIP, and billing analyses.
• Assist in developing and implementing bookkeeping policies and processes to ensure optimal efficiency, accuracy and compliance with applicable laws and regulations.
• Maintain regular contact with clients and taxation authorities (CRA) to complete all routine formalities from an accounting perspective.
• Actively participate in departmental recruitment and employee onboarding.
  
  
  

What you bring to the table

• Diploma or Degree in Accounting or Commerce.
• CPA designation is an asset.
• 7+ years of accounting and/or bookkeeping experience. Experience in a public accounting environment is an asset.
• Minimum of 3 years in a progressive management experience.
• Proven leadership skills in a collaborative environment.
• Exceptional interpersonal, communication and client service skills.
• A passion for learning and developing self and team members to the next level.
• Mastery of QuickBooks Online, and other applications that support an integrated cloud-based accounting environment.
• Excellent project management skills including the ability to multitask and meet deadlines
• Take ownership of assigned client work in a fast-paced environment.
• Strong attention to detail and willingness to learn and develop.
• Excellent written and oral communication skills.
• Ability to work effectively both independently as well as part of a team.
  
  
  

What’s in it for you?

• Flex time and banked/paid overtime program (say hello to summer Fridays off)
• Four weeks paid vacation to start (prorated within your first year)
• Competitive compensation and benefits package including comprehensive health/dental starting on day one and RRSP matching program
• A leadership team committed to your success
• Challenging and varied assignments
• Ongoing training and support for professional development
• Team building adventures (we've thrown axes, taken a river cruise, and played dodgeball - just to name a few)
• A professional, fun and friendly working environment
• Full time hours Monday - Friday
  
  
  

Where you’ll work:

Lindsay, ON. This role will require travel to the Peterborough and Lindsay offices, with mileage reimbursed for the interoffice travel.

Job type:

Permanent, Full-time

Your schedule:

Monday to Friday

Salary range:

Will be communicated at a later stage in the hiring process

When you join Baker Tilly, you become part of something bigger—an ambitious, forward-thinking company that puts people first. Ideas matter, perspectives count, and every contribution builds a stronger future. If you’re ready to make an impact, we’re ready to meet you.

Baker Tilly KDN LLP is an equal opportunity employer and does not discriminate in employment on the basis of race, colour, religion, gender, national origin, political affiliation, parental status, marital status, sexual orientation, disability, age, or other non-merit factors. Baker Tilly KDN LLP is dedicated to fostering, supporting and celebrating a diverse workplace. Accommodation is available to all applicants upon request throughout our recruitment and selection process. Please contact us at [e-mail] if you require accommodation. We will work with all applicants to accommodate their accessibility needs.

Baker Tilly KDN LLP is a member of Baker Tilly Canada Cooperative, which is a member of the global network of Baker Tilly International Limited. All members of Baker Tilly Canada Cooperative and Baker Tilly International Limited are separate and independent legal entities.