Slot Manager

Socket.dev; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Slot Manager in Calgary to lead the Slot Department and ensure daily operations align with policy and revenue goals. The role requires hands-on supervision of frontline staff and collaboration with casino leadership.

The ideal candidate will bring strong leadership, customer service experience, and proficiency with standard office software, while maintaining guest trust and transaction integrity in a fast-paced environment.

Qualifications

• 5 years of previous manager experience required.
• 5 years of customer service and cash handling experience is an asset.
• University education or casino-related experience required.
• Proficiency in Microsoft Word, Excel and Outlook.
• Additional courses in customer service, conflict resolution, or management are assets.

Responsibilities

• Manage the Slot Department day-to-day operations.
• Decisions affecting revenue, staffing, purchasing, policy development, and staff performance.
• Maintain integrity and confidentiality of all guest transactions and cash handling.
• Supervise approximately 8–12 team members per shift.
• Coordinate with the Casino General Manager and HR on performance and disciplinary actions.
• Ensure safe work practices are developed and adhered to.

Skills

Leadership

Customer service

Cash handling

Microsoft Word

Microsoft Excel

Outlook

Education

University degree or casino-related experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Title

Slot Manager

Reports To

VP/Regional General Manager

Summary

The Slot Manager is responsible for the day-to-day management of the Slot Department front-line staff, including establishing work priorities and ensuringall applicable department policies and procedures are adhered to at alltimes. The incumbent must complete and remain current on related training, which is provided on the job. Six to twelve months on-the-job learning isrequired to fully understand all systems, procedures, processes, and the expectations of the position.

PURE Values

• EXCELLENCE – we present ourselves, products & environments at an excellent level. Our high standards are carefully designed to exceed expectations and create delight & loyalty.
• TEAM WORK– We willingly share our time, people, energy, information and resources. Corporate, properties and departments communicate and collaborate freely to get the job done.
• OWNERSHIP – We treat our guests, each other and our facilities with the care and concern of a business owner. Engaged employees contribute energy, ideas, and feedback to help us grow and improve the business.
• RESPECT – Guests, team members, regulators, and suppliers should all feel welcome, valued, comfortable, and safe at our locations. We hire the best and strive to include everyone in our success.

Job Duties

• Responsible for the management of the Slot Department
• Accountable for decisions affecting revenue, staffing, purchasing, policy development, and staff performance
• Required to maintain integrity and confidentiality of all guest transactions, and cash volumes handled
• Responsible for the maintenance and confidentiality of employee files
• Consults with the Casino General Manager and Human Resources regarding employee performance and issues requiring disciplinary action
• Seeks the Casino General Managers guidance and authorization to settle guest disputes or concerns which involve financial claims or may question the integrity of the gaming operation

Managerial Responsibility

• The incumbent must be able to provide direct supervision to approximately 8 - 12 team members per shift when required
• Managerial duties include training and development, assigning work, giving advice and direction, coaching and counselling, coordinating unit activities, establishing work standards, monitoring work quality and providing functional supervision
• Works closely with the Casino General Manager in employment matters such as hiring or promotion, performance coaching, and handling disciplinary matters
• Required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to

Requirements

• 5 years previous manager experience is required. Managerial experience includes coaching/developing, evaluating employee performance, and working in a leadership role
• 5 years of previous customer service and cash-handling experience is an asset
• University education or the equivalent Casino related experience is required
• Proficiency in the use of Microsoft Word, Excel and Outlook are required
• Additional courses in customer service and conflict resolution would be an asset
• Training courses in Management is an asset

Work Conditions

• Prolonged standing, walking and in addition to repetitive movement
• Some lifting (up to 20 pounds) may be required for lifting TITO paper boxes
• Concentration is required for handling files and reports, developing correspondence, and investigating variances
• Active listening is required to assist with guest and employee issues