SLA Sales Coordinator

Evertz; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global manufacturer of broadcast equipment is seeking a highly organized individual for a presales support role. This position involves managing Service Level Agreements (SLAs), preparing quotes, and coordinating with the sales team. The ideal candidate will have a college education in business or administration and strong proficiency in Microsoft Office.

Benefits

Benefits

Competitive compensation

Work-life balance

Employee assistance

Discounts

Career growth

Casual environment

Social events

Onsite counselor

Qualifications

• College education in business or related experience.
• Excellent organizational, problem-solving, verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Provide administrative support for SLAs and warranties.
• Prepare customer equipment summaries and process SLA cost calculations.
• Lead calls to review SLA proposals and assemble SLA documents.

Skills

Organizational skills

Communication skills

Problem-solving skills

Proficiency in Microsoft Office

Education

College education in business or administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are seeking a highly organized and proactive individual to support our sales team in a presales role, focusing on Service Level Agreements (SLAs). The responsibilities include coordinating meetings, managing SLA-related documentation, preparing quotes, and following up on renewals. The ideal candidate should have a background in business or administration, strong organizational and communication skills, and proficiency in Microsoft Office.

Responsibilities:

1. Provide administrative support for SLAs and warranties.
2. Prepare customer equipment summaries and process SLA cost calculations.
3. Lead calls to review SLA proposals and assemble SLA documents.
4. Maintain SLA trackers and follow up on renewals and quotes.
5. Handle inquiries and coordinate with SLA support managers.
6. Quote extended hardware warranties and review system quotes as needed.

Qualifications:

• College education in business, administration, or related experience.
• Excellent organizational, problem-solving, verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

What We Offer:

• Benefits, competitive compensation, work-life balance, employee assistance, discounts, career growth, casual environment, social events, onsite counselor.

About Us:

Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions, serving major broadcasters and telecom providers worldwide. With over 2,000 employees and offices across the globe, Evertz is recognized for innovation and excellence in the industry.