SLA Sales Coordinator

Evertz Microsystems Limited; Burlington; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Administrative Sales Support Specialist, where your organizational and communication skills will be vital to our success. In this dynamic role, you will collaborate with various internal teams and the sales department to enhance efficiencies and ensure client satisfaction. You will handle administrative tasks related to service level agreements (SLAs) and extended warranties, preparing quotes, and maintaining vital documentation. This position offers a competitive compensation package and a supportive work environment that promotes work-life balance and career progression.

Benefits

Employer Funded Benefits Program

Competitive Total Compensation Package

Work-Life Balance

Employee Assistance Plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Onsite Counsellor

Qualifications

• Strong organizational skills and problem-solving abilities are essential.
• Excellent verbal and written communication skills required.

Responsibilities

• Provide administrative sales support and process SLA costing.
• Prepare quotes and maintain SLA tracker for client proposals.

Skills

Organizational Skills

Problem-Solving Abilities

Communication Skills

Time Management Skills

Interpersonal Skills

Education

College Education in Business or Administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Administrators are vital to the success of our business model. Working with various internal teams to generate new ideas and efficiencies that will provide our clients the most rewarding experience. Collaborating with our highly experienced sales team to ensure precise creation and delivery of advanced technical systems.

Responsibilities

• Providing Administrative Sales Support for SLA's and Extended Warranty
• Source and prepare customer equipment summaries
• Process SLA costing calculator
• Schedule/lead calls to review new SLA proposal requests
• Prepare Quotes for SLA proposals
• Assemble SLA proposals
• Maintain SLA Tracker
• Follow-up on SLA renewals and Quote as needed
• Sort and process inquiries to SLA Admin Inbox
• Lead check in calls with SLA Client Support Managers to check on SLA deliverables and changes, track any on-site support and/or training days if applicable
• Quote Extended Hardware Warranty as requested by Sales
• Review Extended Hardware Warranty on new systems quotes (as requested)
• Other duties as assigned

Qualifications:

• College Education in related field (Business, Administration) or related experience
• Superior organizational skills, and problem-solving abilities
• Excellent verbal and written communication skills, time management skills and interpersonal skills
• Knowledge of Microsoft Excel, Word, and Outlook

What we Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams
• Onsite Counsellor

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [e-mail]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [e-mail]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.