Sales Coordinator

Canlan Sports; Oakville; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in recreational sports is seeking a passionate Sales Coordinator to enhance the customer experience. This role involves uncovering sales opportunities, managing bookings, and promoting the complex's offerings. The ideal candidate will have strong sales skills, excellent communication abilities, and a knack for customer service. Join a dynamic team that values innovation and service excellence, and contribute to creating memorable sports experiences for the community. This is a fantastic opportunity to grow in a thriving environment while making a positive impact on customers' lives.

Qualifications

• 1-2 years’ experience in a sports/recreational environment.
• Proven sales closing experience and inside sales background.

Responsibilities

• Manage bookings for contracts, rentals, and events.
• Develop and promote programs for customer engagement.
• Ensure best-in-class customer experience and satisfaction.

Skills

Sales Closing

Customer Service

Communication Skills

Organizational Skills

MS Office Proficiency

Social Media Management

Education

Post-secondary diploma or degree in business, marketing, or recreation

Tools

Database Management

Job description

Canlan Sports is the largest private sector operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

Job Summary

The Sales Coordinator is an inside sales professional passionate about selling the sports and recreational experience with a differentiated competitive advantage. They are primarily responsible for uncovering surface sales opportunities and managing bookings, including contracts, spot rentals, public programs, third-party tournaments, birthday parties, and corporate events.

This role supports the entire sales and community outreach process, from promoting the complex’s products and services to maintaining ongoing communication throughout the customer lifecycle.

Accountabilities

Business Goals, Ongoing Planning and Work Management

Sales & Revenue Development

• Adhere to Canlan Mission, Vision, Culture, policies, procedures, and best practices.
• Manage complex operating systems related to Ice Contracts, Spot Rentals, Public Programs, Tournaments, etc.
• Develop and promote programs, manage equipment rentals, and develop third-party tournaments and non-traditional rental opportunities.
• Retain and grow existing contracts and surface sales, including birthday parties and corporate events.
• Manage contracts, payments, and conduct competitor analysis.
• Assist in developing and executing sales strategies and community outreach plans.
• Support the creation of the annual sports surface plan to maximize opportunities.
• Identify and develop new customer revenue opportunities and maintain relationships.
• Participate in monthly and quarterly reviews of sales plans.
• Work as Manager on Duty as scheduled.

Team Development and Customer Relationships

• Ensure customers have a "best-in-class" experience, fostering satisfaction and loyalty.
• Manage customer relationships from initial contact through ongoing engagement for revenue maximization and sustainability.
• Create and execute in-house tournament initiatives and serve as the point of contact for third-party events.

Decision Making and Results

Manage Financial and Administrative Responsibilities

• Assist in managing contracts and accounts receivable.
• Provide performance reports and strategic recommendations.
• Perform other duties as assigned.

Strategic Relationships and Conflict Management

• Support and collaborate with sports, food & beverage, and sports store departments to meet complex goals.

Abilities, Attributes and Experience

• Post-secondary diploma or degree in business, marketing, or recreation (asset).
• 1-2 years’ experience in sports/recreational environment (asset).
• Proven sales closing experience and inside sales background (asset).
• Excellent listening, customer service, organizational, communication, and presentation skills.
• Strong follow-up, tact, diplomacy, and confidentiality.
• Proficiency in MS Office, database management, online, and social media.
• Ability to work independently and in teams, including flexible scheduling including weekends and varied shifts.

If interested, apply online. Only shortlisted candidates will be contacted. We are an Equal Employment Opportunity employer, committed to diversity and inclusion.