Ski Patrol

Snow Valley Ski Club; Edmonton; On-site; CAD 25,000 - 33,000; Full time

Job summary

Snow Valley Ski Club in Edmonton seeks a Ski Patroller to provide on-snow safety, respond to emergencies, and act as a host to ensure guests have a positive experience. You will promote safety, enforce the Alpine Responsibility Code, and work with the Patrol team to cover the hill and maintain equipment.

Requirements include an advanced skiing or boarding ability, Alberta First Aid and Level C CPR, a ski/snowboard test, and a Vulnerable Sector check. Seasonal role with weekend and holiday shifts.

Qualifications

• Advanced level skier or snowboarder required.
• Current Alberta First Aid and Level C CPR certification.
• Successful ski or snowboard test required.
• Approved Vulnerable Sector check required.

Responsibilities

• Provide on-snow safety and respond to rescue or medical situations.
• Act as a host and engage guests for a positive experience.
• Handle inquiries and complaints professionally with a win-win approach.
• Promote Alpine Responsibility Code and safety practices.
• Notify supervisors of conditions affecting safety.
• Maintain lift evacuation and toboggan handling skills.
• Coordinate with Shift Leader to fulfill daily duties.
• Maintain equipment inventory and first aid supplies.
• Perform line control and verify lift passes for validity.
• Ensure patrol team coverage across the hill.
• Assist Operations Management with safety improvements.
• Represent Snow Valley professionally and adhere to policies.

Skills

Guest service

Teamwork

Decision making under pressure

Attention to detail

Interpersonal skills

Negotiation

Ski/Snowboard proficiency

Education

First Aid & CPR (Alberta OHS)

Advanced or Immediate Alberta OHS First Aid

Job description

POSITION SUMMARY

Ski Patrollers are responsible for on-snow safety at the Snow Valley Ski Club and to respond to situations

that require rescue, medical treatment and if required transportation.

SPECIFIC ACCOUNTABILITIES

• 1. Provide assistance & services in accordance with Snow Valley guidelines.
• 2. Act as a host: engage guests and interact with them to ensure they have a positive and friendly experience.
• 3. Handle all inquiries & complaints in a professional & competent manner applying a win-win attitude. Keep Supervisors informed of guest-related problems.
• 4. Promote skier and rider safety, encourage & enforce the Alpine Responsibility Code through leading by example at all times.
• 5. Proactively recognize and inform the Facility Operations Supervisor on duty of any conditions throughout Snow Valley that may pose a threat to the safety and well- being of our guests and staff.
• 6. Recognize and report potential lift problems.
• 7. Work closely and constructively with other members of the Ski Patrol team.
• 8. Act as a liaison with Operations Management for Workplace Health & Safety Issues. Contribute ideas to Operations Management for improvements or changes to the Patrolling system and the procedures.
• 9. Be proficient in maintaining a high-level of lift evacuation (high angle rescue) and toboggan handling skills. Including planning and organizing the high angle rescue.
• 10. Assist in maintaining a neat appearance of Snow Valley grounds in general to maintain cleanliness, tidiness and a professional image to our guests. Generally provide a safe, uncluttered, litter-free environment.
• 11. Assist Lift Operators to perform daily housekeeping duties including placing/removing fences, establishing & maintaining ramps in load/unload areas, setting up maze area, and placing/removing signs.
• 12. Coordinate with the Shift Leader to ensure daily duties are fulfilled.
• 13. Maintain an inventory of the medical services equipment and make arrangements for pick up to ensure inventory is up to date.
• 14. Maintain first aid cabinet supplies in accordance to Workplace Health & Safety & Snow Valley policies.
• 15. Perform line control and check guests' lift passes for validity at the lift lines. Inform MOD and/or Operations Supervisors of any guests breaking rules or using facility without a valid pass and assist in dealing with any offenders.
• 16. Ensure the Patrol team on duty is spread out and covering as much of the hill as possible at all times - Patrollers must not congregate in a single group.
• 17. Be aware of promotional & special events, school bookings, corporate & group functions in order to help direct guests & staff for these events.
• 18. Maintain certification to stay current & up to date for emergency medical services.
• 19. Act in a responsible manner while representing Snow Valley, abide by, and adhere to the policies.
• 20. We are a team at Snow Valley and as a member of that team, you may be asked to assist other departments or you may draw upon help from other staff members to help you achieve your goals.
• 21. Perform other responsibilities when required as directed by Operations Management.

SKILLS, VALUES, INTERESTS

Have an outgoing, friendly personality and show a commitment to exceeding guest expectations at all times. The ability to work under pressure and make responsible decisions quickly. The ability to pay clos e attention to detail. Well-developed interpersonal skills to work effectively with a variety of people. Good negotiation and mediation skills. Strong skiing and/or snowboarding skills.

WORKING CONDITIONS

This position is seasonal and requires working on weekends, weeknights and holidays.

This is an outdoors, all weather position - must enjoy working outdoors during inclement weather conditions. Working hours may be limited during slow periods resulting from lack of patrons or inclement weather.

Must be able to lift 50 pounds on a frequent basis and 50 to 75 pounds on an occasional basis. Ski Patrollers must be able to safely ski or snowboard with a rescue toboggan weighing at least 200 pounds.

QUALIFICATIONS & EDUCATIONAL REQUIREMENTS

The position requires an advanced level skier or snowboarder. He/She must have either a current Advanced or Immediate Alberta OHS approved First Aid and level C CPR certificate. Successfully passing a ski or snowboard test is required. An approved Vulnerable Sector check is required.

HEALTH & SAFETY HAZARDS

Identified health and safety hazards associated with this position include: strain from lifting, repetitive motion strain, falls, slipping, tripping, collisions with skiers and snowboarders, exposure to blood and bodily fluids, and exposure to extreme and varying temperature.

REPORTING RELATIONSHIPS

Reports To: Ski Patrol Supervisor

Supervises: None