Support Assistant

Torys; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

In-office role

Evening hours (4pm–12am)

Job summary

Torys in Toronto is seeking a Support Assistant to provide routine administrative support to legal assistants and principals. The role involves document handling, electronic filing, and coordinating travel for visiting lawyers, with a focus on accuracy and client service.

The position requires 1 year of related experience, strong MS Office and PDF editing skills, and the ability to work both independently and within a team. It is a fully in-office role with hours 4:00 p.m.

Qualifications

• 1 year related experience, preferably within a professional services firm (including working with photocopiers, scanners and binding equipment).
• Strong working knowledge of MS Office product suite, and PDF creator and editor software programs such as Adobe Acrobat or Nuance Power PDF.
• Experience using an electronic document management system would be an asset.
• Strong client service orientation combined with the ability to manage multiple client needs at the same time.
• Excellent organizational skills with the ability to plan, prioritize and manage time effectively.
• Ability to work well independently and collaboratively within a team environment.
• Excellent communication (verbal and written) and interpersonal skills.
• Exceptional attention to detail.
• Ability to follow instructions and standard work processes to perform routine tasks.
• Ability to quickly adapt and learn new technology.

Responsibilities

• Code, bookmark, quality-check, organize, print and scan documents.
• Complete a high volume of work accurately.
• Assist with electronic filing as per legal assistant/principal instructions and guidelines.
• Provide routine support to visiting lawyers including supplies and contact points.
• Coordinate travel arrangements for visiting lawyers and confirm requirements.
• Prepare Cerlox binders, closing folders and closing books.
• Schedule vacations and manage absenteeism with the team.
• Assist with ad hoc duties like data entry.

Skills

Client service orientation

Organizational skills

Time management

Communication skills

Attention to detail

Follow instructions

Independent and collaborative work

Adapt to new technology

Tools

MS Office Suite

Adobe Acrobat

Nuance Power PDF

Electronic document management system

Job description

Position Overview

The Support Assistant is responsible for providing routine administrative support to legal assistants and principals across the Toronto office (including visiting lawyers).

Key Accountabilities

Position Accountabilities

• Responsible for coding, bookmarking, quality-checking, organizing, printing and scanning documents (i.e. download jobs from email or data sites, size, reproduce, sort, collate and finish).
• Complete a high volume of work accurately.
• Assist with electronic filing as per legal assistant/principal instructions and firm/practice group guidelines.
• Provide routine support to visiting lawyers which includes:
  • ensuring office supplies (pens, pencils, highlighters, paper, etc.) are available and equipment (computer, phone and printer) is in working order;
  • ensuring principals know who to contact for document support during and after hours; and
  • liaising with visiting lawyer’s assistant to coordinate and confirm travel arrangements and requirements upon arrival.
• Prepare binders (i.e. Cerlox), closing folders and closing books.
• Work cooperatively with others in their team/quad in scheduling vacation, breaks/lunches and absenteeism time to ensure assistants/principals are well supported.
• Assist with ad hoc duties as required (e.g. data entry).

Attributes & Experience

• 1 year related experience, preferably within a professional services firm (including working with photocopiers, scanners and binding equipment).
• Strong working knowledge of MS Office product suite, and PDF creator and editor software programs such as Adobe Acrobat or Nuance Power PDF.
• Experience using an electronic document management system would be an asset.
• Strong client service orientation combined with the ability to manage multiple client needs at the same time.
• Excellent organizational skills with the ability to plan, prioritize and manage time effectively.
• Ability to work well independently and collaboratively within a team environment.
• Excellent communication (verbal and written) and interpersonal skills.
• Exceptional attention to detail.
• Ability to follow instructions and standard work processes to perform routine tasks.
• Ability to quickly adapt and learn new technology.

Additional information

Fully in Office This position will be in the office 5 days per week. The hours are from 4:00 p.m. - 12:00 a.m.

This job posting is for an existing vacancy.

Salary will be determined based on the candidate’s skills, experience, and qualifications.

We are committed to leveraging innovative tools to enhance our recruitment process. As part of this, we use AI-powered tools to assist in the initial stages of candidate shortlisting and screening. These tools help us evaluate applications more efficiently and consistently by focusing on qualifications, experience, and skills relevant to our roles. Although we use this technology, all applications are reviewed, and decisions made by our Human Resources team to ensure fairness and alignment with our firm policies. If you have any questions or concerns about this process, feel reach out to us at [e-mail].

At Torys, we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experience and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require immediate accommodation at any time during the recruitment process, please contact Jenny Tavares, Director, Human Resources at [e-mail].

All offers of employment are subject to background checks. This process includes criminal record checks, social media checks, and employment and educational background checks.

Posted Min Pay Rate

CAD $45,000.00/Yr.

Posted Max Pay Rate

CAD $60,000.00/Yr.