Site Supervisor

Chances Casino in Prince Rupert; Prince Rupert; On-site; CAD 45,000 - 60,000; Full time

Job summary

Chances Casino in Prince Rupert is seeking a Site Supervisor to oversee gaming floor operations. The role requires strong leadership, exceptional customer service skills, and certifications such as Serving It Right. Ideal candidates will have cash handling experience and be able to work in a dynamic casino environment.

Qualifications

• Must be 19+ and able to pass a criminal record check.
• 2+ years cash handling experience required.
• Proficient in communication and able to use good judgment.

Responsibilities

• Supervise day-to-day operations of the gaming floor.
• Resolve customer complaints and uphold company policies.
• Train and mentor staff while providing exceptional customer service.

Skills

Communication

Organization

Multitasking

Customer Service

Education

Serving It Right

Appropriate Response Training Level 1 and 2

Anti-Money Laundering Course

Tools

Microsoft Office Suite

Job description

Description

We're hiring an organized, adaptive Site Supervisor to join our team at the Chances Prince Rupert casino. Reporting to of the Gaming Manager, the Site Supervisor supervises and oversees the day-to-day operations of the gaming floor. You will lead the team with exceptional customer service and provide attentive, prompt, and courteous responses to customer inquiries. You will resolve problems and complaints efficiently, and uphold internal control, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures. Site Supervisor is a supervisory position, and you will be required to establish and maintain collaborative relationships with employees as well as train and mentor staff, so we're looking for someone with exceptional oral and written communication skills, who is also a proactive team player and a good leader. This is a casino, so all applicants must be 19 years or older. We are looking for someone with Serving it Right, Appropriate Response Training Level 1 and 2, Anti-Money Laundering course completion, and the ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB). Additionally, you must be available to work 40 hours per week, including a mix of workdays, evenings, weekends, and holidays. There are some physical requirements for this position, including the ability to pull and push carts, lift boxes, stand and walk for long periods of time, and bend, kneel, and twist. The casino has dim lighting and bright, flashing lights, and the Site Supervisor must be able to work in those conditions. If this sounds like a job you'd be interested in, we'd love to hear from you. Please read through the full list of job responsibilities and requirements below and apply.

Qualifications

General Requirements

• Must be 19+
• Serving It Right
• Appropriate Response Training Level 1 and 2
• Anti-Money Laundering Course
• The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
• 2+ years cash handling experience
• Proficient in Microsoft Office suite and able to learn in house programs quickly
• Superior communication skills (both oral and written) and ability to use good judgment
• Highly organized with the ability to multitask
• Proactive team player but able to perform well independently
• Ability to workdays, evenings, weekend, and holidays

Physical Requirements

• Ability to use physical exertion to push, pull, and lift boxes filled with currency on a consistent basis
• Ability to stand and walk for all periods of time on a consistent basis
• Ability to bend, stoop, reach, kneel, twist and grip items on a consistent basis

Working Conditions

• Ability to work in environments with loud noise, including but not limited to music, announcements, and slot game play
• Ability to work in dim lighting with bright flashing lights