Site Reliability Engineer

TMC Canada; Montreal; On-site; CAD 85,000 - 95,000; Full time

Job summary

A leading consultancy in Montreal seeks a Senior-level IT professional to enhance system performance and reliability. The role involves troubleshooting, optimizing operations, and collaborating with teams to address technical challenges. Join a culture that values innovation and offers a supportive environment for tech talents.

Benefits

Profit sharing

One-on-one coaching

Strong network through competence cells

Entrepreneurial lab for new ideas

Qualifications

• 7+ years of experience required.
• Proficient oral and written communication skills.

Responsibilities

• Maximize availability and performance of systems.
• Troubleshoot ServiceNow issues in a Linux environment.
• Identify and prioritize technical debt.

Skills

Software development

Python

Communication

Job description

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This range is provided by TMC Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$85,000.00/yr - CA$95,000.00/yr

Direct message the job poster from TMC Canada

Head of Talent Acquisition Department at TMC North America

The role involves the following tasks and responsibilities :

• Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues;
• Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from time to time, collaborating with others to identify issues and implement lasting improvements;
• Exploring and delivering observability including metrics, logging, tracing, and alerting to define and measure product reliability;
• Being dependable and responsive during agreed hours, such as when part of the on-call rotation with the global team (with a time-off in lieu system);
• Understanding the Firm's ServiceNow instances and related dependencies, and contributing to their documentation;
• Identifying and prioritizing technical debt impacting client satisfaction or operational efficiency;
• Providing feedback on policies and procedures related to SRE and operational practices to enhance safety and efficiency.

| What do we expect from you ?

The minimum required skills for this role include :

• At least one of the following: Software development skills in languages like Python, ServiceNow administration or development experience;
• 7+ years of experience;
• Proficient oral and written communication skills;
• Ability to establish effective relationships with colleagues for successful collaboration;
• A dependable team player committed to client service;
• Ability to respond appropriately during technical emergencies, such as outages.

| What can you expect from TMC ?

TMC is an international high-tech consultancy supporting clients with technological challenges. We operate as an expert center to help clients stay competitive in a rapidly changing technological landscape.

We believe people drive innovation, and we strive to create the best conditions for tech talents to thrive. We offer a challenging environment where you can direct your career.

As an Employeneur, you are part of our TMC family. Our culture emphasizes technical excellence, fun, and engagement.

Our unique Employeneurship model is built around five pillars :

• Permanent employment for stability;
• Profit sharing based on your work's value;
• One-on-one coaching and training to develop entrepreneurial skills;
• A strong network through our competence cells;
• An entrepreneurial lab for new ideas and start-up initiatives.

TMC is an equal opportunity employer that values diversity and does not discriminate based on race, religion, gender, age, or other protected statuses.

Senior level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and Consulting, Banking

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