Site Reliability Engineer - Montreal, QC

Merge IT; Montreal; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company in Montreal seeks several Site Reliability Engineers for a 12-month contract. The role involves supporting Identity Management applications and ensuring system reliability. Candidates should have experience in IAM, strong problem-solving skills, and familiarity with various tools and protocols.

Qualifications

• Experience in Identity and Access Management (IAM).
• Previous experience in IT Operations, Reliability Engineering, or DevOps.
• Knowledge of Site Reliability Engineering (SRE) principles.

Responsibilities

• Support Identity Management applications for account management.
• Maintain LDAP Directory Services products.
• Provide first-line support during outages.

Skills

Unix command line

Strong communications

Problem-solving

Education

ITIL certification

CISSP certification

Tools

PingDirectory

PingDataSync

GitHub

Jenkins

Splunk

Grafana

ServiceNow

Jira

Bitbucket

PowerBI

Job description

Our enterprise-level client in Montreal, Quebec, has an immediate need to add several Site Reliability Engineers to the team. Please see below for full details

Job Notes :

12-month contract / extendable and perm possible with good performance.

Onsite in Montreal, Quebec – hybrid 3 days per week

Drug & Background check required.

Weekend / evenings on call rotation required.

Must have : 1. Unix command line

2. Exp in Identity access mgmt and LDAP

3. Site reliability engineering

4. Strong communications

Position Overview :

• Support Identity Management applications for human and system account management built on the PingIdentity / ForgeRock Identity Management products.
• Maintain LDAP Directory Services products such as PingDirectory and PingDataSync
• Provide first-line support for Identity Management during large-scale outages, including post[1]mortem, pre-mortems and problem management with a data-driven strategies and a code-first approach to problem solving.
• Prepare and execute change management activities, often automating and creating tools where necessary.
• Collaborate with partner enterprise technology teams and provide support to stakeholders and our Level 2 operations team
• Contribute to performance and training assessments of team members
• Improving stability of Identity Management platforms by identifying and implementing alert automation and self-healing functions where possible.
• Performance and scalability – ensure systems can scale seamlessly to handle increased load and monitor the performance of our applications and infrastructure using our service level objectives (SLO) and service level indicators (SLI).
• Participate in on-call rotations (weekday and weekend cycles)
• Share responsibilities and knowledge across the team, engaging with our community and stakeholders to gather feedback to improve our systems.
• Address security and compliance issues ensuring we are meeting industry standards and have implemented best practices for security and data protection with our systems.

Preferred Qualifications :

• Experience in Identity and Access Management (IAM)
• Previous experience in IT Operations, Reliability Engineering, or DevOps
• Exposure to Agile / DevOps environments
• Knowledge of Site Reliability Engineering (SRE) principles and methodology
• ITIL, CISSP or similar certification (optional)

Technical Skills :

• Basic understanding of the LDAP protocol and its functionalities
• Experience supporting PingDirectory and PingDataSync
• Familiarity with IAM products from providers such as ForgeRock and Ping Identity
• Knowledge of enterprise security standards and concepts
• Understanding of general enterprise infrastructure concepts and troubleshooting, including network, storage, web infrastructure, middleware, etc.
• Basic knowledge of operating system administration on Windows (Active Directory) and Red Hat Linux platforms (>

RHEL7+)

• Proficiency in at least one scripting language such as PowerShell, Python, Shell (bash)
• Functional knowledge of C / C++ and Java can be advantageous for some tooling.
• Experience working within large enterprise architectures
• Familiarity with the Software Development Life Cycle (SDLC) and development environment tooling (GitHub, Jenkins, Visual Studio Code, etc.)
• Familiarity with visualization and plant and incident management tools such as Splunk, Grafana, ServiceNow, Jira, Bitbucket, PagerDuty, PowerBI
• Recommend : Foundational knowledge of authentication protocols in the broader IAM domain, such as OpenID Connect, SAML, Kerberos, and Radius, and multifactor authentication solutions like RSA SecurID, Cisco Duo Security, FIDO, etc

Soft Skills :

• Strong interest in account management systems, directory products, and information security
• Excellent written and oral English communication skills; capable of writing documentation, making presentations, and positively interacting with colleagues and customers
• Independent problem-solving attitude, highly motivated, and self-directed
• Comfortable working within an operations and support team with end-user interaction and

periodic on-call responsibilities

• Advocate of SRE principles
• Good organizational skills

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).

Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

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Site Reliability Engineer • Montreal, QC, Canada