Site Manager - YHP

E4C; Edmonton; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

4 weeks vacation

10 paid sick days

Robust Benefits Package

EFAP

Health Spending Account (HSA)

RRSP Matching

Professional Development Opportunities

Job summary

e4c is seeking a Site Manager to lead the Youth Housing Program, delivering trauma-informed, youth-centered care for 13–17-year-olds with complex needs. You will supervise frontline teams, ensure safety, and maintain program quality in a collaborative, community-focused setting.

You will oversee staff development, adherence to licenses and accreditation, and manage operations including budgeting and reporting. A strong background in harm reduction and crisis de-escalation is essential.

Qualifications

• Degree or Diploma in Child and Youth Care (CYC), Social Work, Human Services, or related field.
• 4+ years' experience supporting marginalized youth and vulnerable populations.
• 3+ years of leadership or supervisory experience in residential/community settings.
• Knowledge in trauma-informed and harm reduction practices.
• Strong crisis intervention and de-escalation skills.

Responsibilities

• Provide leadership and oversight to frontline teams to ensure trauma-informed, youth-centered care.
• Support staff in implementing harm reduction, crisis response, and safety planning.
• Oversee individualized youth care plans and transitions to promote wellness and life skills.
• Foster a relationship-based culture grounded in respect and collaboration.
• Conduct supervision, performance management, coaching, and professional development for staff.
• Recruit, orient, train, and schedule staff to ensure 24/7 program coverage.
• Monitor program quality and compliance with accreditation, licensing, CARF, and safety standards.
• Manage budgeting, payroll, reporting, documentation, and database administration.
• Review and respond to critical incidents and grievances per policies.
• Build relationships with families, community partners, and internal teams.

Skills

Leadership

Crisis intervention

Trauma-informed care

Harm reduction

De-escalation

Relationship-based care

Staff coaching

Education

CYC/Social Work diploma or degree

Tools

MS Office

Database software

Job description

e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact.

Position Summary

The Youth Housing Program provides trauma-informed, developmentally responsive care for youth, aged 13-17, with complex needs. As a Site Manager, you oversee the delivery of high-quality, youth-centered care through the leadership and supervision of frontline teams. You foster a safe, respectful, and relationship-based environment that supports youth wellness, stability, and growth, while ensuring program quality, operational effectiveness, and compliance with organizational, accreditation, and licensing standards.

Key Responsibilities

• Provide leadership and oversight to frontline teams to ensure the delivery of trauma-informed, youth-centered care.
• Support staff in implementing harm reduction, crisis response, de-escalation, and safety planning practices.
• Oversee individualized youth care plans, programming, and transitions to promote wellness, life skills, and positive outcomes.
• Foster a relationship-based culture grounded in respect, empathy, collaboration, and strengths-based practice.
• Conduct supervision, performance management, coaching, and professional development for staff.
• Recruit, orient, train, and schedule staff to ensure effective 24/7 program coverage.
• Monitor program quality and compliance with accreditation, licensing, CARF, and occupational health and safety standards.
• Manage operational responsibilities including budgeting, payroll, reporting, documentation, and database administration.
• Review and respond to critical incidents, concerns, and grievances in alignment with organizational policies and procedures.
• Build and maintain collaborative relationships with families, community partners, and internal teams to support integrated service delivery.

Qualifications

Education

• Degree or Diploma in Child and Youth Care (CYC), Social Work, Human Services, or related field.

Certification

• Standard First Aid and CPR.
• Valid Class 5 Driver's License and vehicle
• Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
• Medication Administration
• Harm Reduction
• Food Safety
• WHMIS

Experience

• 4+ years' experience supporting marginalized youth and vulnerable populations
• 3+ years of leadership or supervisory experience, preferably within a residential or community-based setting.
• Knowledge and experience in harm reduction, trauma-informed, resiliency, and solution-focused practices.
• Strong crisis intervention and de-escalation skills, capable of remaining calm in high-pressure situations.
• Experience supporting youth facing complex barriers, including mental health, substance use, poverty, trauma, LGBTQ2S+ identities, and newcomer/refugee experiences
• Proficient in MS Office and database applications.

Compensation and Benefits

• 4 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.