Program Manager - Kamloops

Active-Care-Youth-and-Adult-Services; Kamloops; On-site; CAD 73,000 - 86,000; Full time

Benefits offered by this job

Health and dental coverage

Employee wellness program (Sparrow)

Education funding

Paid sick days

Paid personal days

Job summary

Active Care Youth and Adult Services (ACYAS) in Kamloops, BC is seeking a dedicated Program Manager to oversee youth and adult resource homes, ensuring trauma-informed, person-centered care and compliance with CARF standards. Reporting to the Director, you will supervise staff, manage service delivery, and collaborate with funders and natural supports, while coordinating transportation and licensing requirements.

A valid BC Class 5 license is required.

Qualifications

• Diploma in related human/social service field; Bachelor’s degree preferred.
• Three (3) years recent experience in human services with focus on Person Centered Trauma Informed Practice.
• One (1) year in a leadership role; preferably providing direct supervision.
• Ability to pass a Criminal Record Check and MCFD clearance.
• Class 5 Drivers Unrestricted License and reliable vehicle.
• Community Care First Aid with CPR.
• Equivalent combination of education, training and experience.

Responsibilities

• Develop positive relationships with youth/adults and their support networks.
• Conduct assessments and develop care guidelines with goals; support transition plans.
• Revise care guidelines and activities to promote skill development and independence.
• Coordinate care team meetings and ensure regular attendance.
• Advise on restrictive practices per safety plans and policies.
• Manage medication delivery, storage and reporting of errors.
• Review files for accuracy and provide staff feedback and training.
• Ensure safety and risk management plans are followed.
• Debrief critical incidents and implement improvements.
• Support staff through trauma-informed, person-centered leadership.
• Handle employee performance, coaching, investigations, and discipline.
• Oversee recruitment, performance appraisals, and staff development.
• Conduct monthly staff meetings with agenda and minutes.

Skills

Leadership

People management

Trauma-Informed Practice

Communication skills

Education

Associate's degree or better in Human Services

Bachelor’s degree preferred

Tools

CPR/First Aid Certification

Job description

Active Care Youth and Adults Services
Kamloops, BC, CAN

• Pay or shift range: $72,841.60 CAD to $85,696 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : No

Description

Position Title: Program Manager
Status: Excluded, Permanent, Full-Time
Reports to: Program Director
Pay Grid: $72,841.60 - $85,696.00
Signing Bonus: A $3,000 signing bonus will be awarded upon the successful completion of the six (6) month probationary period.

Active Care Youth and Adult Services:

Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth, and adults in British Columbia. It is our mandate to provide innovative, trauma-informed support services of exceptional quality and to do so in the context of a home environment.

Position Overview:

We are seeking a dedicated and experienced Program Manager. Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes. Ensuring a trauma informed and person centered approach with both persons served and employees. As a key member of the leadership team the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures and licensing standards. This position with ACYAS encompasses the responsibility of transporting the person served to appointments, activities, or other crucial commitments. Due to this core duty, a valid class 5 British Columbia driver's license is a requirement of employment for this position.

Primary Responsibilities

• Develop a positive relationship with youth and/or adults and their natural support network and other stakeholders
• Conducts assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans
• Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
• Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.
• Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to
• Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
• Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
• Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
• Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
• Reviews all critical incidents for content and accuracy within the mandated timelines
• Provides support to staff through a trauma informed and person-centered lens
• Manages employee performance through coaching, mentoring, and applying progressive discipline as required
• Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
• Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
• Arranges and/or conducts individual or group training as required to enhance the skills of staff or address a skill deficit
• Models and supports self-care and is aware of the needs of their staff team
• Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
• Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being schedule in a home
• Participates in after hours rotation as required
• All other duties as directed and required

Required Qualifications

• Diploma in related human/social service field; Bachelor’s degree preferred
• Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
• One (1) year in a leadership role: Preferably providing direct supervision
• Ability to pass a Criminal Record Check and Ministry of Children and Family Development
• Class 5 Drivers Unrestricted License -A personal and reliable Vehicle
• Community Care First Aid with CPR
• Or an equivalent combination of education, training, and experience

Training and Professional Development

You will participate in a comprehensive 11-day training program, followed by shadow shifts with your peers designed to fully prepare you to support youth and adults and employees in a safe, effective, and productive environment. Throughout your tenure, you'll have opportunities for internal growth, advancement, and continued professional development through additional training and education offered internally and by third-party providers.

• 100% employer-paid health and dental coverage
• Robust support for employee and Family wellness through Sparrow
• Employee contribution: 8.6%
• Employer contribution: 9.31%

Our Total Compensation Packages also include

• 12 paid sick days ****In recognition of responsible use, any unused sick days at year-end will be paid out at 50%.
• 4 paid personal days ****In recognition of responsible use, any unused personal days at year-end will be paid out at 50%.
• Continued Education Funding to support professional growth and career development, in accordance with organizational policy.

Travel Required

No . Travel to the resource in your region.

Education

Associate's degree or better in Human Services or related field.