Site Experience Ambassador- Southlake

Dept_PhysLoc_OrgGroup; Newmarket; On-site; CAD 42,000 - 56,000; Full time

Job summary

Dept_PhysLoc_OrgGroup in Newmarket, Ontario, seeks a HealthHub Patient Experience Ambassador to deliver best-in-class service to patients using HealthHub devices across Canadian hospitals. You will drive revenue by guiding patients to rent HealthHub services, coordinating with hospital staff, and promoting marketing materials at the bedside.

This role interfaces with Operations and Rental Management, hospital administration, and end users, requiring proactive, professional communication and

Qualifications

• Experience in customer-facing roles in hospital or health services.
• Ability to promote and upsell services to patients.
• Strong communication and problem-solving skills.

Responsibilities

• Provide an excellent customer experience at every point of contact.
• Drive revenue by guiding patients to rent HealthHub services and promoting materials.
• Respond to inquiries in a timely and professional manner.
• Coordinate with hospital staff to ensure availability of marketing materials on-site.
• Audit equipment and ensure smooth rental activation and payment processing.
• Identify opportunities to improve revenue through KPI insights.

Skills

Customer service

Sales

Healthcare knowledge

Job description

PURPOSE OF THE POSITION:

The Multi-Hospital Patient Experience Ambassador provides best-in-class customer service as patients use HealthHub devices across Canadian hospitals. They are the key revenue driver at the bedside through promoting and guiding patients (users) to rent HealthHub services, marketing and awareness. They are accountable to revenue targets, leveraging tools and marketing marketing material to strategically sell HealthHub services at the bedside.

JOB INTERACTIONS AND INTERFACES:

Internally: This role interacts with members of the Operations and Rental Management teams. Externally: This role interacts with hospital administration and end users.

Responsibilities:

• Provide an excellent customer experience at every point of contact.
• Key revenue driver at the bedside through promoting and guiding patients (users) to rent HealthHub services, marketing and awareness.
• Accountability to revenue targets, leveraging internal tools to strategically sell HealthHub services at the bedside.
• Be a thought leader and strategist to identify revenue generating opportunities at the hospitals
• Respond to all customer inquiries regarding the provided services in a timely and professional manner.
• Engage hospital patients and hospital staff members to understand their view and feedback on HealthHub services.
• Inspect, audit, and document on-site equipment.
• Ensure required stock of marketing materials are available on-site.
• Assist the customer in completing the rental process, including activation of services, and the processing of the payment.
• Complete assigned service tickets in the trouble reporting system, including all required service information and times.
• Identify and act on opportunities to improve revenue generation through insights generated by regularly analyzing KPI reporting.
• Follow all HH and hospital health and safety guidelines, including hospital-specific infectious control standards